Front Store Supervisor: Customer Experience Leader

Shoppers Drug Mart Inc.; Edmonton; On-site; CAD 22,000 - 24,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. in Edmonton is looking for an organized team member to manage customer service functions, cashier duties and merchandising.

You will ensure policies are followed, assist customers, handle refunds, maintain store standards, and support loss prevention, with flexible schedules and competitive pay.

This role values reliability, communication and teamwork; experience with cash handling and product knowledge is an asset.

Qualifications

• Planning, Judgement and Decision Making.
• Independent thinking as it relates to organizing store.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures.
• Trains cashiers/merchandisers in job functions.
• Provides on-going guidance and instruction.
• Ensures all loss prevention standards are implemented.
• Manages daily cash office inventory and cashier tracking.
• Ensures store employees present proper image to the public in accordance with Uniform Policy.
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges).
• Promotes the CSI Survey.
• Ensures shelves are clean and organized with proper rotation.
• Ensures product displays are set up and taken down as directed by the AFSM/FSM.
• Maintains standards of housekeeping and store image.
• Complies with all Health and Safety requirements.
• May perform clerical and banking duties.
• Complies with all store policies and procedures.

Skills

Planning Judgement

Independent thinking

Problem solving

Job description

Shoppers Drug Mart Inc. in Edmonton is looking for an organized team member to manage customer service functions, cashier duties and merchandising.

You will ensure policies are followed, assist customers, handle refunds, maintain store standards, and support loss prevention, with flexible schedules and competitive pay.

This role values reliability, communication and teamwork; experience with cash handling and product knowledge is an asset.