Customer Care Specialist — Orders, CRM & Solutions

Dayforce; Winnipeg; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

RRSP plan

Vacation 3 weeks

Fitness membership

Training & development

Job summary

Levitt-Safety is hiring a Customer Service Representative in Winnipeg to be the first contact for customers and to support sales, service, and operations teams. You will handle inquiries, process orders, and provide timely updates to customers.

You will work in a fast-paced environment, collaborate across departments, and contribute to a positive, solution-focused culture with ongoing training and development opportunities.

Qualifications

• 2+ years in customer service, administrative, inside sales, or office support.
• Strong computer skills including Microsoft Office and Outlook.
• Experience with CRM systems such as Salesforce is an asset.
• Excellent verbal and written communication with attention to detail.

Responsibilities

• Provide exceptional service to customers via phone, email, and other channels.
• Process orders, quotations, product inquiries, returns, credits, and updates accurately.
• Track orders and shipments with proactive updates and resolutions.
• Build strong customer relationships through understanding needs and follow-up.
• Support inbound call queue and help achieve service level objectives.
• Collaborate with internal departments to resolve concerns and deliver outcomes.
• Identify opportunities to support sales growth and refer opportunities.
• Maintain accurate customer records in CRM and ERP systems.
• Assist with reception, switchboard, mailroom, and branch admin duties.

Skills

Customer service

CRM experience

Microsoft Office

Communication

Organizational skills

Problem solving

Tools

Salesforce

ERP systems

Job description

Levitt-Safety is hiring a Customer Service Representative in Winnipeg to be the first contact for customers and to support sales, service, and operations teams. You will handle inquiries, process orders, and provide timely updates to customers.

You will work in a fast-paced environment, collaborate across departments, and contribute to a positive, solution-focused culture with ongoing training and development opportunities.