Customer Service Sales Representative

Billion Business Consulting Inc; Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Job summary

Billion Business Consulting Inc. in Winnipeg, MB, is seeking a Customer Service Sales Representative to handle inbound and outbound customer interactions, provide product information, and close sales while ensuring high customer satisfaction.

Responsibilities include processing orders, updating records, following up on leads, and collaborating with a team to meet sales targets. On-site role with flexible days, evenings, and weekends as needed.

Qualifications

• Strong customer service and communication skills, with the ability to listen actively, build rapport, and respond clearly in person, by phone, and in writing.
• Sales and negotiation abilities, including experience in consultative selling, handling objections, and meeting or exceeding sales goals.
• Basic computer proficiency, including working with CRM or customer databases, email, and office productivity tools.
• Problem-solving and conflict resolution skills for positive customer outcomes under pressure.
• Organizational and time management skills to handle multiple interactions and follow-ups efficiently.
• Previous experience in customer service, retail, call center, or sales roles is an asset.
• High school diploma or equivalent; post-secondary education in business, marketing, or related field is an advantage.
• Ability to work on-site in Winnipeg, MB, including flexible availability for days, evenings, and weekends as needed.

Responsibilities

• Handle inbound and outbound customer interactions and inquiries.
• Present solutions and close sales while maintaining customer satisfaction.
• Process orders and update customer records.
• Follow up on leads and collaborate with the team to meet sales targets.
• Support issue resolution and provide feedback to improve processes.

Skills

Customer service

Communication

Sales and negotiation

CRM proficiency

Problem solving

Organizational skills

Time management

Team collaboration

Education

High school diploma

Post-secondary education (advantage)

Tools

CRM

Email

Office productivity tools

Job description

Company Description

Billion Business Consulting Inc. provides solutions that help businesses connect effectively with their target audiences. The company leverages expertise in both B2B and B2C strategies to support clients across diverse industries and markets. By crafting customized approaches, Billion Business Consulting Inc. aligns services with each client’s specific goals and needs. Team members collaborate closely with businesses to enhance customer engagement, expand reach, and drive sustainable growth.

Role Description

The Customer Service Sales Representative is a full-time, on-site role based in Winnipeg, MB. This position is responsible for handling inbound and outbound customer interactions, responding to inquiries, and providing product or service information in a clear and professional manner. The role involves identifying customer needs, presenting appropriate solutions, and closing sales while maintaining a high level of customer satisfaction. Daily activities include processing orders, updating customer records, following up on leads, and collaborating with team members to meet individual and team sales targets. The representative will also support issue resolution, elevate complex concerns when necessary, and contribute feedback to improve customer service and sales processes.

Qualifications

• Strong customer service and communication skills, with the ability to listen actively, build rapport, and respond clearly in person, by phone, and in writing.
• Sales and negotiation abilities, including experience in consultative selling, handling objections, and meeting or exceeding sales goals.
• Basic computer proficiency, including working with CRM or customer databases, email, and office productivity tools.
• Problem-solving and conflict resolution skills, with a focus on delivering positive customer outcomes and maintaining professionalism under pressure.
• Organizational and time management skills to handle multiple customer interactions, follow-ups, and documentation efficiently.
• Previous experience in customer service, retail, call center, or sales roles is an asset.
• High school diploma or equivalent required; post-secondary education in business, marketing, or a related field is an advantage.
• Ability to work on-site in Winnipeg, MB, including flexible availability for days, evenings, and weekends as needed.