Customer Service Representative

Dayforce; Winnipeg; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

RRSP plan

Vacation 3 weeks

Fitness membership

Training & development

Job summary

Levitt-Safety is hiring a Customer Service Representative in Winnipeg to be the first contact for customers and to support sales, service, and operations teams. You will handle inquiries, process orders, and provide timely updates to customers.

You will work in a fast-paced environment, collaborate across departments, and contribute to a positive, solution-focused culture with ongoing training and development opportunities.

Qualifications

• 2+ years in customer service, administrative, inside sales, or office support.
• Strong computer skills including Microsoft Office and Outlook.
• Experience with CRM systems such as Salesforce is an asset.
• Excellent verbal and written communication with attention to detail.

Responsibilities

• Provide exceptional service to customers via phone, email, and other channels.
• Process orders, quotations, product inquiries, returns, credits, and updates accurately.
• Track orders and shipments with proactive updates and resolutions.
• Build strong customer relationships through understanding needs and follow-up.
• Support inbound call queue and help achieve service level objectives.
• Collaborate with internal departments to resolve concerns and deliver outcomes.
• Identify opportunities to support sales growth and refer opportunities.
• Maintain accurate customer records in CRM and ERP systems.
• Assist with reception, switchboard, mailroom, and branch admin duties.

Skills

Customer service

CRM experience

Microsoft Office

Communication

Organizational skills

Problem solving

Tools

Salesforce

ERP systems

Job description

Join a Team That Keeps People Safe

At Levitt-Safety, our purpose is simple: we help make workplaces safer. As Canada's leading provider of safety solutions, we pride ourselves on delivering exceptional service, expert advice, and innovative solutions that help our customers protect their people, facilities, and operations.

We're looking for a Customer Service Representative to join our Winnipeg team. If you're someone who enjoys helping customers, solving problems, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Does this sound like you?

• You genuinely enjoy helping customers and creating positive experiences
• You are highly organized and can manage multiple priorities at once
• You take ownership and follow through on commitments
• You enjoy collaborating with teammates and sharing ideas
• You are motivated by finding solutions, not just answering questions
• You thrive in a dynamic environment where customer needs come first

What You'll Do

As a Customer Service Representative, you'll be the first point of contact for many of our customers and play a key role in supporting our sales, service, and operations teams.

• Provide exceptional service to customers through phone, email, and other communication channels
• Process customer orders, quotations, product inquiries, returns, credits, and account updates accurately and efficiently
• Track orders and shipments, providing proactive updates and resolutions when required
• Build strong relationships with customers by understanding their needs and ensuring timely follow-up
• Support our inbound call queue and help achieve service level objectives
• Collaborate with internal departments to resolve customer concerns and deliver positive outcomes
• Identify opportunities to support sales growth by uncovering customer needs and referring opportunities to the appropriate team members
• Maintain accurate customer records within CRM and ERP systems
• Assist with reception, switchboard, mailroom, and other branch administrative duties as required
• Stay informed on Levitt-Safety products, services, and solutions to confidently support customer inquiries

What We're Looking For

• 2+ years of customer service, administrative, inside sales, or office support experience
• Strong computer skills, including Microsoft Office and Outlook
• Experience using CRM systems such as Salesforce is considered an asset
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Professional phone manner and customer-focused approach
• Proven ability to manage multiple tasks and changing priorities
• Strong problem-solving and decision-making skills
• Ability to work independently while contributing to a collaborative team environment
• Experience in industrial, safety, distribution, service, or B2B environments is an asset

Why Join Levitt-Safety?

We believe our people are our greatest asset. When you join Levitt-Safety, you'll become part of a team that values collaboration, respect, innovation, and continuous growth.

• Competitive salary in line with your skills, experience and internal equity
• Comprehensive health and dental benefits
• Company-matched RRSP program& annual profit-sharing opportunity
• Three weeks of vacation plus other paid time off
• Discounted fitness memberships
• Ongoing training and professional development
• A supportive team environment built on our Face of Levitt-Safety Fundamentals and family values