Customer Success Specialist: Quotes, Orders & Support

Gerard Daniel; Mississauga; On-site; CAD 26,000 - 34,000; Full time

Job summary

Gerard Daniel Worldwide is seeking a Customer Service Liaison in Mississauga, Canada. You will handle calls and emails, educate customers on products, generate quotes, process orders, and resolve issues to ensure satisfaction.

The role requires 2–4 years of customer service experience and a high school diploma (Bachelor’s degree preferred). It supports building strong customer relationships and collaboration with internal teams.

Qualifications

• Requires a High School Diploma or equivalent.
• Bachelor's Degree preferred.
• Requires a minimum of 2-4 years of customer service experience.

Responsibilities

• Manage incoming calls and communicate with customers via phone and email.
• Generate and process accurate quotes, orders, invoices, applications, etc.
• Create, update, and maintain accounts for new and existing customers.
• Educate customers and potential customers by answering product questions; suggesting and providing information about other products.
• Work with Gerard Daniel Worldwide’s internal departments to meet our customers’ needs.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Build and maintain customer relationships to ensure customer satisfaction.
• Provide professional customer service to all customers.
• Obtain quotes and information from suppliers and vendors.
• Identifies opportunities to improve service levels to external customers.
• Identify and implement new processes to improve customer support service.

Skills

Customer service

Oral and written communication

Teamwork

Initiative

Attention to detail

Problem-solving

Professionalism

Microsoft Office

Data analysis

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Data analysis applications

Job description

Gerard Daniel Worldwide is seeking a Customer Service Liaison in Mississauga, Canada. You will handle calls and emails, educate customers on products, generate quotes, process orders, and resolve issues to ensure satisfaction.

The role requires 2–4 years of customer service experience and a high school diploma (Bachelor’s degree preferred). It supports building strong customer relationships and collaboration with internal teams.