Sales Support Specialist — Growth & CRM Pro (Flexible)

The Bolt Supply House Ltd; Calgary; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health & dental coverage

Retirement plan

Life & disability insurance

EAP

Vacation entitlement

Fitness reimbursement

Job summary

The Bolt Supply House Ltd is seeking a Sales Support Specialist to back the Account Managers across Western Canada, including Calgary/Balzac. You will coordinate quotations, manage inquiries, and guide opportunities from inquiry to order, ensuring timely communication with suppliers and customers.

You will maintain CRM/ERP records, support account planning, and identify cross-sell opportunities while contributing to revenue growth and customer satisfaction.

Qualifications

• 3+ years of experience in inside sales, sales support, account coordination, customer service, or a related sales role.
• Experience supporting outside sales teams, account managers, or strategic customer accounts is preferred.
• Industrial distribution, fasteners, MRO, industrial components, fluid power, automation, or related industry experience is an asset.

Responsibilities

• Provide dedicated support to assigned Account Managers in managing customer accounts and sales opportunities.
• Prepare and manage quotations, proposals, bids, and related sales documentation accurately and in a timely manner.
• Respond to customer inquiries and coordinate solutions with Account Managers, suppliers, and internal teams.
• Follow up on quotations, opportunities, and customer requests to support conversion, customer retention, and revenue growth.
• Coordinate with suppliers, purchasing, operations, and logistics teams to ensure product availability and on-time delivery.
• Monitor order status and communicate updates to customers and Account Managers.
• Maintain accurate customer, pricing, opportunity, and activity records within CRM and ERP systems.
• Assist with account planning, customer reviews, reporting, and opportunity tracking.
• Identify and communicate cross-sell, upsell, and growth opportunities within assigned accounts.
• Build strong relationships with customers, suppliers, and internal stakeholders to support long-term account growth and customer satisfaction.
• Stay current on company products, supplier offerings, and industry trends.
• Adhere to company policies, procedures, and safety standards.
• Perform other duties as assigned.

Skills

Inside sales

Account coordination

Customer service

CRM/ERP experience

MS Office

Tools

CRM/ERP systems

Microsoft Office Suite

Job description

The Bolt Supply House Ltd is seeking a Sales Support Specialist to back the Account Managers across Western Canada, including Calgary/Balzac. You will coordinate quotations, manage inquiries, and guide opportunities from inquiry to order, ensuring timely communication with suppliers and customers.

You will maintain CRM/ERP records, support account planning, and identify cross-sell opportunities while contributing to revenue growth and customer satisfaction.