Customer Care Representative

Sonova Group; New Glasgow; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent hearing care provider in New Glasgow is seeking a Customer Care Representative to deliver exceptional service, manage client relationships, and assist with account operations. Offering $20/hour starting wage, extended health benefits from day one, and career growth opportunities, this role is perfect for candidates passionate about helping others. Strong communication and customer service skills are essential, and a willingness to learn is encouraged.

Benefits

Starting wage of $20/hour

Extended Health Benefits Package

3 weeks of vacation

6 days of personal time

Quarterly bonus eligibility

Education sponsorship for growth

Qualifications

• Experience or enjoyment in working with client accounts is preferred.
• Demonstrated customer service skills are crucial.
• Being a quick learner and particularly eager to grow knowledge is essential.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments and organize files for Hearing Care Professionals.
• Manage and maintain client accounts while building relationships.
• Coordinate with insurance companies for successful billing operations.
• Assist with cleanings and minor in-clinic device repairs.

Skills

Strong communication skills

Customer service skills

Accounts receivable management

Can-Do attitude

Willingness to learn

Job description

Overview

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are: Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: New Glasgow, Nova Scotia

Reporting to: Regional Clinic Manager

Responsibilities

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return

• 20 dollars/hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your Birthday!
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

We\'d love to hear from you if

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don\'t think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

More About Us

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

Equal Opportunity

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.