CS Logistics Administrator

Express Employment Professionals - Cincinnati East; Delta; On-site; CAD 30,000 - 32,000; Full time

Benefits offered by this job

Extended benefits after probationary。

Job summary

Express Employment Professionals, Delta/ Richmond BC, is seeking a Customer Service Logistics Administrator for a local distributor on Annacis Island, Delta, BC. You will work with a small team and report to the Customer Service Manager and Operations Manager.

Responsibilities include coordinating shipments, preparing documents, tracking orders, ERP data entry, inventory support, and cross‑functional collaboration. Monday to Friday, 8am–4:30pm, with extended benefits after probation.

Qualifications

• High School Diploma required; Administrative business degree asset.
• 1–3 years logistics, admin or customer service experience.
• Excellent time management and organizational skills.
• Strong oral and written communication and email etiquette.
• Able to adapt quickly in a fast-paced environment with attention to detail.
• Strong interpersonal skills and business acumen.
• Experience with SAP/ERP or CRM is an asset.

Responsibilities

• Coordinate outgoing pickups and shipments with the warehouse and third-party carriers; prepare shipping documents.
• Verify shipping instructions, track shipments, enter tracking details, and communicate ETAs.
• Assist with transportation bookings and carrier compliance with SOPs.
• Maintain records for orders, shipments, and customer accounts; manage samples.
• Support inventory control: cycle counts, stock adjustments, discrepancy resolution.
• Collaborate with Customer Service, Warehouse, Purchasing, and Sales for smooth workflow.
• Participate in meetings and training; contribute to process improvements.
• Perform other general duties as required.
• Back-up: Manage order desk inbox; enter orders in ERP; confirm availability, pricing, ship dates.

Skills

Time management

Organizational skills

Oral and written communication

Interpersonal communication

Attention to detail

Eagerness to learn

Customer service mindset

Business acumen

Education

High School Diploma

Administrative Business Degree asset

Tools

SAP Business One

ERP systems

CRM experience

Job description

Express Employment Professionals, Delta/ Richmond BC, is hiring for a Customer Service Logistics Administrator for our client's local branch building finishing product distributor based out of Annacis Island of Delta, BC. This role will be working with a small team and reporting to Customer Service Manager & Operations Manager.

Responsibilities:

• Logistics & Shipping Coordination: Coordinate outgoing pickups and shipments with the warehouse and third-party carriers; prepare required shipping documentation (pick lists, packing slips, bills of lading).
• Verify shipping instructions (LTL, courier, collect, prepaid, etc.), track shipments, enter tracking details, and communicate ETAs to internal teams.
• Assist with transportation bookings, freight method selection, and compliance with carrier guidelines and internal SOPs.
• Maintain accurate records for orders, shipments, and customer accounts; manage Samples Receiving and notify Sales Teams upon arrival.
• Support inventory control activities, including cycle counts, stock adjustments, and discrepancy resolution.
• Collaborate with Customer Service, Warehouse, Purchasing, and Sales to ensure smooth workflow and timely information exchange.
• Participate in team meetings, huddles, one-on-ones, and training sessions; contribute to continuous improvement of processes and improving the customer experience.
• Perform other general duties as required.

Order Desk Customer Service (Back up)

• Build and maintain strong relationships with clients and sales teams through friendly, efficient communication and support.
• Manage the order desk inbox; enter and validate orders in the ERP system, confirming product availability, pricing, ship dates, and special instructions.
• Handle customer and dealer inquiries (phone and email), including stock checks, product/application support, Dealer Portal assistance, order status updates, and shipping details.
• Coordinate with Territory Managers on order issues, backorders, samples, and special requests; process order changes, cancellations, and returns per company policies.
• Oversee front office reception duties, including office supply management, greeting guests, and maintaining a clean, professional workspace.
• Provide Dealer Support and telephone coverage across Canada for the Order Desk and Sales Support Team as needed

Requirements:

• High School Diploma
• Administrative Business Degree an asset
• / Logistics experience1-3 years Customer Service Support / Office Administration
• Excellent time management and organizational skills
• Strong oral and written skills/e-mail etiquette
• Strong Interpersonal & Communication skills
• Able to quickly pivot in high paced environments with strong attention to detail and focus
• Eagerness to learn and grow
• Strong business Acumen
• Forklift, First Aid certification/training an asset
• SAP Business One / ERP systems an asset
• CRM Experience an asset

Monday to Friday, 8am to 4:30pm.

Pay is between $22 to $23/ hour depending on experience. Extended benefits after probationary period.