Courier Team Lead-2

FedEx Group; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading logistics company based in Ottawa is seeking to hire a Courier Operations Lead. This role is pivotal for assisting management in overseeing daily sort and delivery/pickup activities while leading the sector and mentoring hourly employees. Candidates should possess excellent communication skills and have a valid driver's license. A high school diploma and one year of courier experience are mandatory. Join a dynamic team focused on best practices in operations and inclusive workplaces.

Qualifications

• One year current Courier experience is required.
• Valid driver's license with a good driving record is necessary.
• Must complete all basic training and maintain accreditation.

Responsibilities

• Assist management in overseeing daily sort and delivery/pickup activities.
• Lead the sector and mentor hourly employees.
• Ensure best practices in operations.

Skills

Excellent interpersonal skills

Communication skills

Analytical skills

Problem solving

Team player

Education

High school diploma/equivalent

Tools

PC Windows environment

Job description

This is an interview position. To assist management in overseeing daily sort, delivery/pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods).

Qualifications

• Educational Requirements: High school diploma/equivalent
• Related Experience Requirements: One (1) year current Courier experience
• Other specific mandatory experience requirements – (Preferred): Personal Development Stream of Excel

Technical Skill Requirements

• Must possess a valid driver's licence and have a good driving record.
• Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
• Remains current with training in BP and defensive driver / process updates.
• Good understanding of FedEx products, features of service, general operations.
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
• Solid communications/interpersonal skills with the ability to motivate/ coach and train employees on the job.
• Ability to prioritize and delegate in a time-sensitive manner.

Interpersonal Skill Requirements

• Demonstrated excellent interpersonal, customer relations and communication skills.
• Good analytical, problem solving, prioritization and organization skills.
• Team player.

Additional Details

Posting date: 12/16, Posting down date: 12/23. Shift: Monday-Friday; 12pm-5pm subject to change based on operational need.

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered.

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.