Coordinator, Management Support

Jobtailor; Montreal (administrative region); On-site; CAD 45,000 - 65,000; Full time

Job summary

Jobtailor in Montreal, QC, is seeking a coordinated HR operations assistant to help plan and assign work, update schedules, and provide support on processes, tools, and authorizations.

You will assist with vacation and leave, coaching, quality control, and sales tracking, ensuring service quality and timely delivery.

Qualifications

• College diploma in a related field.
• Minimum of two years of relevant experience.
• Knowledge of French is required.

Responsibilities

• Coordinate complex specialized activities and operations to help the unit achieve objectives and provide quality service to members, clients and partners.
• Assist with HR management, including vacation and leave, training, coaching, quality control and sales tracking
• Help plan and assign work based on identified priorities
• Update work schedules and anticipate temporary staffing needs to maintain service levels
• Serve as a resource person for unit employees and provide support regarding processes, tools, authorizations and complex cases
• Monitor delivery deadlines and make adjustments to improve productivity and service quality
• Help resolve complaints and problems in accordance with organizational practices
• Help carry out the unit's operations and activities
• Help solve problems, prepare recommendations, and develop and improve work methods and procedures

Skills

HR Management

Problem Solving

Quality Control

Work Scheduling

Process Improvement

Coaching

Communication

Conflict Resolution

Team Support

Sales Tracking

Education

College diploma in a related field

Job description

• Coordinate complex specialized activities and operations to help the unit achieve objectives and provide quality service to members, clients and partners
• Assist with HR management, including vacation and leave, training, coaching, quality control and sales tracking
• Help plan and assign work based on identified priorities
• Update work schedules and anticipate temporary staffing needs to maintain service levels
• Serve as a resource person for unit employees and provide support regarding processes, tools, authorizations and complex cases
• Monitor delivery deadlines and make adjustments to improve productivity and service quality
• Help resolve complaints and problems in accordance with organizational practices
• Help carry out the unit's operations and activities
• Help solve problems, prepare recommendations, and develop and improve work methods and procedures

Requirements

• College diploma in a related field
• A minimum of two years of relevant experience
• Other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Core Competencies

Demonstrates strong coordination and HR management capabilities, with a focus on quality service delivery, problem-solving, and effective communication. Proficient in managing operations, staffing needs, and employee support while ensuring adherence to organizational practices.

Highest-signal resume keywords

• HR Management
• Problem Solving
• Quality Control
• Bilingual in French
• Operations Coordination

ATS Optimization Keywords

Hard Skills

• HR Management
• Sales Tracking
• Quality Control
• Work Scheduling
• Process Improvement

Soft Skills

• Coaching
• Communication
• Conflict Resolution
• Team Support

Certifications & Qualifications

• College Diploma in Related Field

Industry Keywords

• Service Quality
• Productivity Improvement
• Employee Support
• Operational Activities