Product Administration Technician

Jobtailor; Montreal (administrative region); On-site; CAD 60,000 - 90,000; Full time

Job summary

Jobtailor in Montreal, Canada, seeks a skilled technical support professional to handle complex operational issues and support the deployment of new products and tools.

The role focuses on conducting specialized studies, preparing technical notes, and ensuring adherence to standards and processes while collaborating with English- and French-speaking partners and teams.

Qualifications

• College diploma in a related field.
• Minimum of three years of relevant experience.
• Knowledge of French is required.
• English proficiency at an intermediate level due to duties and tools.

Responsibilities

• Provide technical support for projects and complex operational issues.
• Carry out specialized technical studies, research and analysis.
• Serve as resource person for submission of solutions and action plans.
• Prepare technical notes to enhance users' and teams' skills and knowledge.
• Help practitioners follow the unit's standards and processes and use its business solutions, tools and systems.
• Provide technical support for the implementation of new products and tools.
• Provide administrative support to Desjardins components.
• Help administer specialized products and member/client accounts.
• Research and analyze processes, information management and data processing.
• Solve technically complex problems and recommend changes or adjustments to methods and procedures.

Skills

Technical Support

Research And Analysis

Customer Focus

Knowledge Of French

Decision Quality

Education

College Diploma In A Related Field

Job description

• Provide technical support for projects and complex operational issues
• Carry out specialized technical studies, research and analysis
• Serve as resource person for the submission of solutions and action plans
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow the unit’s standards and processes and use its business solutions, tools and systems
• Provide technical support for the implementation of new products and tools
• Provide administrative support to Desjardins components
• Help administer specialized products and member/client accounts
• Research and analyze processes, information management and data processing
• Solve technically complex problems and recommend changes or adjustments to methods and procedures

Requirements

• College diploma in a related field
• A minimum of three years of relevant experience
• Other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Action oriented
• Customer Focus
• Decision quality
• Differences
• Nimble learning
• Situational adaptability

Core Competencies

Demonstrates expertise in providing technical support for complex operational issues and implementing new products and tools. Proficient in conducting specialized studies and research while ensuring adherence to standards and processes.

Highest-signal resume keywords

• Technical Support
• Research And Analysis
• Customer Focus
• Knowledge Of French
• Decision Quality

Hard Skills

• Technical Studies
• Data Processing
• Information Management
• Problem Solving
• Implementation Of New Products

Soft Skills

• Action Oriented
• Nimble Learning
• Situational Adaptability

Certifications & Qualifications

• College Diploma In A Related Field

Industry Keywords

• Operational Issues
• Business Solutions
• Administrative Support
• Member/Client Accounts