Control Tower Manager

BDP International; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading logistics provider in Toronto is seeking a Control Tower Manager to oversee a team, manage supply chain processes, and ensure KPI adherence. The ideal candidate will have strong analytical skills and the ability to lead a team effectively in a multicultural environment. This role offers a competitive salary, full benefits, and opportunities for professional growth.

Benefits

Competitive salary

Full benefits

Matching 401(k)

Tuition reimbursement

Casual dress environment

Responsibilities

• Drives overall performance of the 4PL team and adherence to KPIs.
• Acts as a counterpart for Regional Customer Teams.
• First point of contact for escalation concerning customer management.
• Responsible for all regional expenses and profitability.
• Drives the efficiency of teams and looks for opportunities to streamline and improve processes.
• Interfaces with other Regional Control Tower Teams to help drive projects and initiatives globally.
• Ensures adherence to all customer contracts and confidentiality requirements.
• Regional identification and implementation of optimization/value initiatives.
• Supervises and leads a team of logistics professionals and analysts.
• Develops regional team members and provides coaching to help develop employees.
• Owns and develops the regional relationship with the customer and defuses any tension that may arise.
• Monitoring of KPIs.
• Data integrity checks and adherence to global standards.
• Support for new business development and client onboarding as required.
• Perform special reviews and projects as needed.

Skills

Strong analytical capabilities

Strong knowledge of supply chain management

Ability to motivate and lead a team

Strong interpersonal skills

Ability to prioritize tasks

Ability to perform in a multicultural matrix environment

Education

Associate Degree

Job description

Overview

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. PSA BDP serves over 5,000 customers across sectors including chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be part of something bigger and provide growth opportunities within the organization.

Job Title: Control Tower Manager

Education: Associate Degree

Category: Operations

Job Type: Permanent

Responsibilities

• Drives overall performance of the 4PL team and adherence to KPIs
• Acts as a counterpart for Regional Customer Teams
• First point of contact for escalation concerning customer management
• Responsible for all regional expenses and profitability
• Drives the efficiency of teams and looks for opportunities to streamline and improve processes
• Interfaces with other Regional Control Tower Teams to help drive projects and initiatives globally
• Ensures adherence to all customer contracts and confidentiality requirements
• Regional identification and implementation of optimization / value initiatives
• Supervises and leads a team of logistics professionals and analysts
• Develops regional team members and provides coaching to help develop employees
• Own and develop the regional relationship with the customer and defuse any tension that may arise and escalate accordingly when needed
• Monitoring of KPIs
• Data integrity checks and adherence to global standards
• Support for new business development and client onboarding as required
• Perform special reviews and projects as needed

Qualifications

• Strong analytical capabilities
• Strong knowledge of supply chain management
• Ability to motivate and lead a team
• Strong interpersonal skills, strong team player with excellent communication skills
• Ability to prioritize tasks in order to achieve objectives
• Ability to perform in a multicultural matrix environment

Physical Capabilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position is considered to be sedentary, and no unusual physical requirements are necessary to perform daily tasks. While performing the duties of this job, the employee frequently is required to sit, stand, walk, bend, reach with hands and arms, vision abilities, hear, speak and read. The employee is regularly required to use but is not limited to computer, fax machine and phone. The employee must occasionally lift and / or move up to 10 pounds.

Please note: There is no relocation or immigration assistance associated with this opening. Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.

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