Community Resource Navigator — 211 & Distress Support

CMHA National; Alberta; On-site; CAD 45,000 - 60,000; Full time

Job summary

A community mental health organization based in Canada is seeking a Community Resource Specialist to assist individuals through the 211 information line. The role involves providing information on various services, demonstrating strong communication skills, and ensuring quality support to clients. Ideal candidates should have relevant experience and a positive, helpful attitude towards clients. This enthusiastic position will contribute significantly to community wellness initiatives.

Qualifications

• Minimum 2 years of frontline experience in navigation or crisis lines.
• Successful maintenance of Community Resource Specialist Certificate.
• Police Information Check and Vulnerable Sector Check are required.

Responsibilities

• Assist individuals contacting the 211 Line through calls, emails, and online chats.
• Provide diverse information on non-emergency social, health and government services.
• Triage calls to the Crisis Diversion Line.
• Participate in follow-up contact with callers.

Skills

Strong interpersonal, verbal, and written communication skills

Excellent telephone skills

Ability to work effectively in a stressful environment

Positive, helpful attitude

Organizational and time management skills

Empathetic and non-judgmental attitude

Education

Completion of Grade 12

Related post-secondary Diploma or coursework in Social Science

Tools

Microsoft Office

Job description

A community mental health organization based in Canada is seeking a Community Resource Specialist to assist individuals through the 211 information line. The role involves providing information on various services, demonstrating strong communication skills, and ensuring quality support to clients. Ideal candidates should have relevant experience and a positive, helpful attitude towards clients. This enthusiastic position will contribute significantly to community wellness initiatives.