Community Rental & Events Assistant

City of Markham; Markham; On-site; CAD 40,000 - 50,000; Full time

Job summary

A municipal government is seeking a temporary full-time Community Rental & Events Assistant in Markham. This role is responsible for providing front-line customer service and supervising event guests at the Markham Museum during events. Applicants should have excellent customer service skills and be able to work flexible hours. Responsibilities include ensuring event logistics, managing guest experiences, and maintaining security. Previous customer service experience and First Aid certification are required.

Qualifications

• Minimum of 16 years of age or older at the start of employment.
• Previous customer service experience.
• Up-to-date Standard First Aid with CPR ‘C’.
• Must be able to provide a clear Vulnerable Sector Screening.
• Strong email and phone etiquette.
• Previous experience working with children and families is an asset.

Responsibilities

• Oversee smooth execution of event activations.
• Lead activities with the public based on event themes.
• Address visitor issues promptly and professionally.
• Manage event implementation and logistics.
• Maintain site security throughout the events.

Skills

Excellent customer service

Strong communication skills

Ability to work independently

Teamwork

Flexible hours

Tools

MS Office

Database management

Job description

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award‑winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Applications are now being accepted for the temporary full‑time Community Rental & Events Assistant position in the Client Services Coordination Department. To apply for this position, please submit your cover letter and resume online by February 2, 2026.

Contract Period: May 4, 2026 to July 17, 2026 (35 hrs per week)

Work Hours: Some weekend and weeknight work required.

Job Summary

Reporting to the Client Services Coordinator, this position is responsible for providing front‑line customer service and supervising event guests of the Markham Museum during large, site‑wide events. The role will ensure that event guests have an enjoyable and positive experience while participating in museum‑delivered activations and exhibition experiences.

Job Duties & Responsibilities

• Oversee smooth execution of event activations and ensure a positive visitor experience throughout the event’s duration.
• Lead activities with the public based on the event or exhibition theme.
• Address visitor issues promptly, professionally, and, when necessary, escalated to Supervisor.
• Manage event implementation and logistics, including set‑up and take‑down of tables, chairs, and other activation materials.
• Work independently with minimal supervision.
• Maintain site security and be responsible for opening and closing the Museum grounds, ensuring buildings are locked, alarms set, and assets secured at closing.
• Takes a lead role in safety and security procedures and responds effectively to emergencies.
• Ensure a safe and accessible environment for event guests.
• Ensure client agreements are adhered to as directed by the Business Development & Event Coordinator or designate.
• Complete an end‑of‑day status report for events/rentals.
• Help maintain a clean, safe, and professional atmosphere through general cleaning/maintenance of exhibition and indoor event spaces as required.
• Maintain constant communication with on‑site staff regarding event details and guest location to coordinate site use by multiple clients.
• Maintain awareness of and enforce City of Markham Rules and Regulations.
• Respond to and direct visitor and City staff requests for general issues or maintenance requests.
• Key duties focused on site needs for large‑scale events, including pre and post set‑up and take‑down, and leading site activations.
• Operate point‑of‑sale system and answer visitor inquiries over the phone.
• Perform all other related duties as assigned.

Qualifications and Requirements

• Minimum of 16 years of age or older at the start of employment.
• Excellent customer service and communication skills and sensitivity to interact with a diverse range of patrons in a courteous and efficient manner.
• Previous customer service experience.
• Up‑to‑date Standard First Aid with CPR ’C’.
• Must be able to provide a clear Vulnerable Sector Screening.
• Strong communication and interpersonal skills.
• Able to deal tactfully with customers.
• Able to follow detailed instructions.
• Strong email and phone etiquette and effective listening skills.
• Strong team approach and open/adaptable to change.
• Must be able to contribute positively to a respectful professional environment.
• Must be able to work independently with minimal supervision.
• Ability to work flexible hours including weekends.
• Proficiency in MS Office, Outlook, database management, etc.
• Previous experience working with children and families an asset.
• Interest in pursuing a career in event management or similar career an asset.
• Valid Ontario Class G Driver's License an asset.

Core Behaviours

• Service Excellence: Meets or exceeds service standards when interacting with customers.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts inclusively, collaboratively, and respectfully to create effective working relationships.
• Communication: Communicates in a clear, professional, and respectful manner; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self‑management, professionalism, and engagement; leads by example.

All offers of employment for this position will be conditional on satisfactory reference checks and vulnerable sector screening checks as required for the City of Markham.

The City of Markham is committed to inclusive, accessible, and barrier‑free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier‑free hiring process.

We thank all applicants who have applied; however, only those selected for an interview will be contacted. Candidates selected for an interview will be contacted by email.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI‑powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

Vacancy

Temporary Vacancy