Commercial Operations Analyst (Remote)

Insulet; Oakville; Remote; CAD 50,000 - 75,000; Full time

Job summary

A leading company in healthcare services is seeking a dedicated customer service professional to enhance client satisfaction and member experience. This role offers a competitive salary, career advancement opportunities, and flexible remote work options. Join a supportive team focused on making a positive impact in healthcare.

Benefits

Comprehensive benefits package

Flexible remote work options

Qualifications

• Minimum of 3 years of experience in customer service or a related field.
• Strong verbal and written communication skills.

Responsibilities

• Manage incoming and outgoing communications, ensuring timely responses.
• Collaborate with team members to address client needs and resolve issues.
• Provide training and support to new team members as needed.

Skills

Communication

Teamwork

Education

High School Diploma

Associate's degree

Tools

Microsoft Office Suite

CRM software

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $75,000
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Comprehensive benefits package, including health, dental, and vision coverage
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):
- Manage incoming and outgoing communications, ensuring timely responses
- Collaborate with team members to address client needs and resolve issues
- Maintain accurate records and documentation for client interactions
- Assist in the development and implementation of service improvement initiatives
- Provide training and support to new team members as needed

What is Required (Qualifications):
- Minimum of 3 years of experience in customer service or a related field
- High School Diploma or GED required; Associate's degree preferred
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite and customer relationship management (CRM) software
- Ability to work independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Experience in the healthcare industry or with healthcare services
- Familiarity with regulatory requirements in healthcare
- Bilingual skills in English and Spanish
- Previous experience in a supervisory or leadership role
- Knowledge of data analysis and reporting tools

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork

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