ERP Operations Specialist

TerrAscend USA Inc.; Mississauga; Remote; USD 69,000 - 82,000; Full time

Job summary

An established industry player in the cannabis sector is seeking a motivated ERP Operations Specialist to enhance user engagement with the Epicor ERP platform. This remote role offers the chance to work in a dynamic environment, providing corporate-level support and training to ensure effective use of the ERP system. The ideal candidate will have a strong background in Epicor software and Agile methodologies, coupled with excellent communication skills. Join this innovative company and contribute to shaping the future of cannabis through technology and collaboration.

Benefits

Employee Discount

Paid-Time-Off

Health, vision, and dental insurance

401k with 4% matching

Employee Assistance Program

Paid Parental Leave

Life Insurance

Short & Long Term Disability

Flexible Spending Account

Wellness Program

Qualifications

• 4+ years of experience supporting Epicor software.
• Ability to communicate complex concepts with technical and non-technical audiences.

Responsibilities

• Facilitates user support via phone, email, and chat systems.
• Develops and maintains Epicor Business Activity Query (BAQ) Reports.

Skills

Epicor software

Agile development

Change management

Communication skills

Education

Bachelor’s degree in computer science

Equivalent experience

Job description

At TerrAscend, we’re on a mission to elevate the lives of our patients and customers. We cultivate exceptional marijuana therapies for patients and high-quality products for legalized adult recreational use. As one of North America's largest and fastest-growing multi-state, vertically integrated cannabis operators, we’re at the forefront of innovation and excellence. Together we grow, shaping the future of cannabis. Join us on this exciting journey and be part of something extraordinary!

The ERP Operations Specialist will be responsible for ensuring users know how to take advantage of the Epicor and connected Enterprise Resource Planning (ERP) supporting tools. The ideal candidate will possess the ability to perform and teach users best practices for existing and new functionality for the ERP platform as it is developed.

The ERP Operations Specialist must be able to independently function within an agile environment, assist in supporting the ERP solution strategy, while providing corporate-level support. This role will require a person capable of a deep understanding of the complete ERP platform and how it is used by different users across the organization. This role should play an integral role in the awareness and function of all interfacing tools with the ERP system, while providing subject matter expertise to ensure they are properly used in a value-adding and highly efficient manner. This role will involve the creation and maintenance of a variety of documentation and knowledge bases around the complete ERP platform while also supporting end-user training and change management assistance.

The position is a remote one, only available where we have employees located at this time. When necessary, there may be some travel involved to visit other TerrAscend locations.

All benefits-eligible employees are provided the following benefits:

• Employee Discount (allemployees eligible)
• Paid-Time-Off (varies by State, please ask your Recruiter for more info)
• Health,vision, and dental insurance
• 98Point6 (remote primary care)
• 401k with 4% matching (100% vested immediately)
• Employee AssistanceProgram
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability
• Flexible Spending Account
• Wellness Program

Environmental Factors:

• This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments. Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions.

Physical Requirements:

• Able to push, pull, lift, or move a minimum of 50lbs
• Capable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of time
• Capable of using hands and fingers to touch, handle, feel and pick
• Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines
• Utilize chemicals (such as bleach) to clean and maintain facility/equipment
• Must wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protection

Responsibilities:

• Facilitates and coordinates with users via phone, email, and chat systems
• Assists with collaborations across departments to translate business needs with stakeholders and users to understand system issues or assist with new feature requests
• Administration and access control of user roles and permissions for ERP services and tools
• Suggest changes that the ERP steering committee can review and make decisions upon for development projects.
• Produce articulate and proficient written documentation, including status reports, correspondence, presentations, illustrations, and reference materials
• Organizing, enhancing, and writing Standard Operating Procedures. This role provides process documentation for Epicor and interconnected systems that comprise the holistic ERP platform
• Provide Tier-1 user assistance support, including user accounts and assistance with functionality, troubleshooting
• Monitor existing usage, identify common trends and analytics to sr. management, and use cases to identify enhancements and improvements, and collaborate with ERP leadership and IT resources to enact these changes
• Develop, customize, and maintain Epicor Business Activity Query (BAQ) Reports
• Heavily involved with supporting merger and acquisition logistics and activities within the ERP platforms, for major business events.
• Ensure compliance with SOX requirements, best practices, and industry regulations
• Provide detailed change management awareness/notifications and designs training programs and materials, including enhancements and other changes, for end users
• Provide integral development support by testing new functionality to ensure it meets expectations for the definition of done
• Provide troubleshooting, including root cause analysis investigations and remediation planning

Requirements:

• · Bachelor’s degree in computer science, Information Technology or equivalent experience
• · At least 4+ years of experience supporting Epicor software
• · Ability to communicate complex concepts with both technical and non-technical audiences
• · Ability to be self-motivated and create goals based on data and user experiences
• · Awareness of the Agile development method
• · Awareness of SOX compliance and direct actions to ensure the ERP platform remains compliant
• · Proven ability to train users and participate in change management best practices

$69,000 - $82,000 a year

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organización Participa en E-Verify.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en losEE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.