Co-op Global Customer Care Operations

Kinaxis; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Ottawa is seeking Co-op students for an 8-month position starting January 2026. Candidates will enhance customer experience through community management and operations support, acquiring valuable skills in a hybrid work environment. This full-time role requires enrollment in a registered Co-op Program and emphasizes organizational skills, teamwork, and communication. Benefits include flexible work options and professional development opportunities.

Benefits

Flexible vacation

Kinaxis Days (company-wide day off)

Physical and mental well-being programs

Regularly scheduled virtual fitness classes

Mentorship programs

Recognition programs

Hackathons

Qualifications

• Strong organizational and time-management skills with attention to detail.
• Experience or interest in customer-service support operations and digital communities.
• Willingness to learn new systems and tools.

Responsibilities

• Support operational processes across community management and order fulfilment.
• Document and update internal workflows and process guides.
• Assist in the implementation of engagement and content programs.

Skills

Organizational skills

Time-management skills

Communication skills

Critical thinking

Team collaboration

Education

Post-secondary diploma or degree in business communications, operations, or a related discipline

Tools

Salesforce

Excel

Project-management tools

Job description

In 1984 we started out as a team of three engineers. Today we have grown to become a global organization with over 2000 employees around the world and a brand‑new headquarters based in Kanata North in Ottawa. As one of Canada’s Top Employers for Young People (2024) we want to help you take the first step in crafting your career journey.

At Kinaxis we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end‑to‑end supply chain management we enable supply chain excellence for all industries with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

This is a hybrid position. You must be in the Ottawa, Canada office at least three days a week.

About the Team

We’re a friendly, fast‑moving team that creates exceptional self‑service community and operational experiences for our customers and employees. As a co‑op student you’ll gain hands‑on experience across community management support, operations and digital process improvement. You’ll collaborate with experienced team members across multiple functions—including community engagement, order fulfilment and support program management—to deliver a best‑in‑class customer experience and contribute to meaningful projects that make a real impact.

This is a full‑time 8‑month position starting January 2026 and is open only to students in a registered Co‑op Program in Ontario.

What You Will Do

• Support operational processes across community management, knowledge management, order fulfilment and support programs.
• Document and update internal workflows, knowledge‑base articles and process guides.
• Assist in the implementation of engagement and content programs within the community.
• Monitor community activity and assist with case triage, tagging and issue documentation.
• Collaborate on content planning, including maintaining calendars and publishing updates.
• Conduct research and gather insights to support operational improvements and content strategy.
• Assist with data entry, tracking and reporting of key operational metrics and activities.
• Perform additional projects and tasks in support of team objectives.

What We Are Looking For

• Enrolled in a post‑secondary diploma or degree program in business communications, operations or a related discipline.
• Strong organizational and time‑management skills with attention to detail.
• Experience or interest in customer‑service support operations and digital communities.
• Comfortable working with data tracking, progress and documenting processes.
• Ability to think critically, take initiative and work collaboratively.
• Strong communication skills—written and verbal.
• Willingness to learn new systems and tools (e.g., Salesforce, Excel and project‑management tools).

We’re accepting applications now through the end of day on Thursday, November 13, 2025. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged.

Work With Impact

Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones and so much more.

Work with Fortune 500 Brands

Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed‑Martin and more.

Social Responsibility at Kinaxis

Our Diversity, Equity and Inclusion Committee weighs in on hiring practices, talent assessment tools, training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a net‑zero operations strategy for the long term. We’re involved in our communities and support causes where we can make the most impact.

Benefits

• Flexible vacation and Kinaxis Days (company‑wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well‑being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information visit the Kinaxis website or the company blog.

Accommodations

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation please reach out to us at the contact information provided; this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

AI and Recruitment Process

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application—including final selection—are made by our human recruitment team. AI does not make any final hiring decisions.