Cloud & AI IT Support Specialist - Onsite 3x/wk

Technology Narrative Group - Your Trusted Technology Partner; Canada; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Exposure to cutting-edge technologies

Collaborative work environment

Opportunity for career growth

Job summary

A leading IT advisory firm in Canada seeks a Technical Support Specialist to diagnose IT issues and deliver exceptional client service. This mid-senior level role requires cloud experience and troubleshooting skills across various operating systems. Join a collaborative and innovative team focused on empowering businesses with advanced technology. This position offers contract employment with opportunities for professional growth and exposure to cutting-edge technologies.

Qualifications

• 3–5 years of IT support experience (Tier 2+).
• 2–3 years of hands-on cloud experience (AWS & Microsoft Azure).
• Valid driver’s license and ability to travel to client sites.

Responsibilities

• Diagnose and resolve escalated IT issues.
• Deliver professional, solution-focused service to clients.
• Manage and prioritize multiple tickets while meeting SLAs.

Skills

Technical Support

IT Support Specialist

Cloud Support (AWS, Azure)

Troubleshooting (Windows, macOS, Linux)

Networking & Infrastructure

Incident Management

Customer Service & Communication

IT Certifications (CompTIA, Microsoft, Fortinet)

Onsite IT Support

Education

Bachelor’s degree in Computer Science or related field

Job description

A leading IT advisory firm in Canada seeks a Technical Support Specialist to diagnose IT issues and deliver exceptional client service. This mid-senior level role requires cloud experience and troubleshooting skills across various operating systems. Join a collaborative and innovative team focused on empowering businesses with advanced technology. This position offers contract employment with opportunities for professional growth and exposure to cutting-edge technologies.