Tech Support Specialist: AI-Driven Troubleshooting

Canadian Inclusion

Ottawa

Hybrid

CAD 93,000 - 114,000

Full time

3 days ago

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Job summary

Canadian Inclusion is seeking a Software Support Specialist to deliver technical customer support, document all interactions, and collaborate with development teams to resolve software issues. The role emphasizes learning diverse applications, providing timely status updates, and identifying opportunities for automation and enhanced processes.

The ideal candidate has 1–2 years in technical customer service, experience with CRM platforms, and familiarity with Microsoft 365, Teams, and VOIP

Qualifications

1-2 years customer service experience in a technical environment required.
Experience with CRM platforms to document all customer communication.
Familiarity with Microsoft 365, Teams, and VOIP systems preferred.
Ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and productivity.
Strong communication and consultative support to identify improvement opportunities.

Responsibilities

Provide technical phone support to customers and document communications.
Diagnose software issues and collaborate with teams to resolve problems promptly.
Install and update product applications and related software components.
Learn, implement, and train on various software applications.
Identify revenue opportunities and communicate progress to management.