Onsite IT Operations Specialist: Devices, Networking & AI

Clutch Canada Inc.; Mississauga; Presencial; CAD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity incentives

Comprehensive health benefits

Descripción de la vacante

Clutch Canada Inc. is hiring an IT Operations Specialist for our Wolfedale facility in Mississauga. You will be the first IT contact, providing hands-on support for Mac/Windows devices, networks, and meeting-room tech to keep colleagues productive.

You will help document IT processes, support onboarding and access changes, and contribute to AI-driven improvements while working under the IT Manager’s mentorship. This is a full-time on-site role in Mississauga.

Formación

• 1–3 years of IT support experience.
• Patient, approachable communication skills.
• Hands-on experience configuring/troubleshooting Mac and Windows hardware, OS, and peripherals.
• Experience supporting mobile devices (iPads, smartphones).
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi‑Fi, VPNs, firewalls).
• Familiarity with Apple Business Manager and MDM platforms (Intune, Jamf, SimpleMDM).
• Familiarity with Google Workspace administration.
• Interest in creating clear documentation and improving IT support efficiency.
• Positive, curious approach to AI and applying it to daily work.
• Ability to manage competing priorities and escalate when needed.

Responsabilidades

• Be the first point of contact for IT requests at the Mississauga facility.
• Provide in-person and remote support via Slack and other channels.
• Configure, deploy, and troubleshoot Mac and Windows devices and peripherals.
• Troubleshoot connectivity issues involving APs, switches, and firewalls.
• Set up meeting room equipment and video conferencing for events.
• Support onboarding, offboarding, and access management following security rules.
• Help implement IT asset management and track inventory lifecycle.
• Create knowledge base articles and troubleshooting guides.
• Explore AI options to improve IT workflows while protecting data.
• Collaborate with IT Manager and vendors on IT projects.

Conocimientos

IT support

Mac/Windows setup

Mobile device support

Networking basics

Documentation

AI in IT

Prioritization

Willingness to learn

Clear communication

Herramientas

Apple Business Manager

Intune

Jamf

SimpleMDM

Google Workspace Admin

Descripción del empleo

Clutch Canada Inc. is hiring an IT Operations Specialist for our Wolfedale facility in Mississauga. You will be the first IT contact, providing hands-on support for Mac/Windows devices, networks, and meeting-room tech to keep colleagues productive.

You will help document IT processes, support onboarding and access changes, and contribute to AI-driven improvements while working under the IT Manager’s mentorship. This is a full-time on-site role in Mississauga.