Remote Customer Support Specialist - AI-Driven Care Tech

MealSuite; Canada; Hybrid; CAD 75,000 - 100,000; Full time

Benefits offered by this job

Unlimited paid time off

Healthcare benefits

Hybrid flexibility

Work-life balance

Participation in equity program

Opportunities for career development

Job summary

A growing SaaS company in Canada seeks a Customer Support Specialist to enhance customer experience by providing tailored solutions and troubleshooting product issues. Candidates should have relevant experience in customer support and foodservice certifications. The role includes full-time remote work options, emphasizing problem-solving in a fast-paced environment, along with a variety of employee perks.

Qualifications

• 1-3 years of direct experience in customer support roles.
• Ability to explain complex topics succinctly.

Responsibilities

• Facilitate the timely and successful delivery of solutions.
• Field support calls, chats, and emails.
• Prioritize and manage incoming queries.
• Troubleshoot issues and create defects for review.

Skills

Experience in foodservice or tech industry

Problem-solving

Customer Success Management tools

Fluency in French

Ability to work under pressure

Attention to detail

Education

Foodservice certification (e.g., Food Service Manager)

Tools

Zendesk

Salesforce

Job description

A growing SaaS company in Canada seeks a Customer Support Specialist to enhance customer experience by providing tailored solutions and troubleshooting product issues. Candidates should have relevant experience in customer support and foodservice certifications. The role includes full-time remote work options, emphasizing problem-solving in a fast-paced environment, along with a variety of employee perks.