Clinical Service Hub Team Lead

Canadian Mental Health Association; Northwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community mental health organization in Kenora is seeking a Clinical Service Hub Team Lead to oversee clinical services at the Emergency Shelter. The ideal candidate will have experience with marginalized individuals, excellent communication skills, and the ability to develop recovery plans. This full-time position offers a supportive work environment focused on mental health for all.

Benefits

Healthcare of Ontario Pension Plan (HOOPP)

Comprehensive Health Benefits

Employee & Family Assistance Program

Paid Vacation Days

Learning & professional development opportunities

Qualifications

• Experience working with individuals who are homeless and marginalized.
• Cultural competence for diverse populations.
• Understanding of trauma-informed practice.

Responsibilities

• Coordinate clinical services within the shelter and with external partners.
• Develop individualized recovery planning and strategies.
• Liaise with community stakeholders to assess needs.

Skills

Empathy

Interpersonal communication

Problem solving

Crisis management

Community resource knowledge

Education

BSW, MSW or registration with the College of Nurses of Ontario

Job description

Overview

Why join CMHA Kenora

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative and high-performance work culture that helps us deliver transformational organization cares about the growth, safety and well-being of employees and offers:

• Healthcare of Ontario Pension Plan (HOOPP)
• Comprehensive Health Benefits
• Employee & Family Assistance Program
• Paid Vacation Days
• Learning & professional development opportunities

Deadline to apply: October 20, 2025

Position

Clinical Service Hub Team Lead

Employer: CMHA Kenora Branch

Work Location: Kenora Emergency Shelter

Employment Status: Full-Time Permanent

Overview

Reporting to the Chief Executive Officer, the Clinical Service Hub Team Lead is responsible for overseeing the clinical services that will operate within the Kenora Emergency Shelter. These clinical services will be both internal to the Canadian Mental Health Association Kenora Branch and external partnerships established through formalized Memorandums of Understanding.

The Clinical Service Hub Team Lead will coordinate symptom management, life skills teaching, supportive counselling, family support, crisis support, and the coordination of these services to patrons utilizing the Kenora Emergency Shelter. Additionally, the role will develop relationships with external providers, engage in system advocacy, and provide education and consultation to service hub staff. The position will oversee the service planning process for patrons within the Kenora Emergency Shelter and assist in program planning and evaluation.

Responsibilities

• Coordinate clinical services within the Kenora Emergency Shelter and with external partners as defined by MOUs.
• Coordinate symptom management, life skills teaching, supportive counselling, family support, crisis support, and related service delivery to shelter patrons.
• Develop relationships with external providers and engage in system advocacy; provide education and consultation to service hub staff.
• Oversee the service planning process and assist in program planning and evaluation.
• Participate in program development, monitoring, and evaluation activities.
• Engage in ongoing collaboration with community partners to support recovery planning for clients.
• Liaise with key community stakeholders and partners to assess community and client needs.
• Ensure safety and quality standards in service delivery within the shelter context.

Qualifications

• BSW, MSW or registration with the College of Nurses of Ontario, or eligible for registration with a regulatory College.
• Experience working with individuals who are homeless and marginalized with mental health and addiction challenges, or demonstrated ability to work with this population.
• Empathy, understanding, patience, and strong interpersonal communication skills.
• Knowledge of community resources and ability to communicate professionally with community agencies.
• Cultural competence for diverse populations; understanding and applied knowledge of Recovery Model.
• Understanding of trauma-informed practice and implementation; good documentation skills.
• Ability to learn and understand online scheduling; proficient computer skills.
• Ability to manage conflict and crisis situations; leadership and supervisory experience; time management skills.
• Ability to work independently as well as in a team; creative problem solving.
• First aid & CPR / AED, Mental health first aid and NVCI or willingness to obtain.

Duties

• Adherence to all policies and procedures of Canadian Mental Health Association Kenora Branch.
• Screening of patrons using approved clinical assessment tools (VI-SPDAT, OCAN, etc.).
• Ensure diversion of patrons to clinical services through the Kenora Emergency Shelter Operations Team Lead.
• Develop individualized recovery planning and strategies to support goal achievement.
• Engage with clients to connect them to services and supports.
• Make appropriate recommendations for supports and services.
• Consult and collaborate with community partners to support recovery planning for clients.
• Liaise with key community stakeholders to assess needs.
• Maintain working linkages with law enforcement, primary care, human service agencies and informal community resources.
• Conduct risk assessments and continuous evaluation of client housing needs and satisfaction.
• Advocate for clients and link to services to meet recovery goals.
• Provide ongoing client satisfaction evaluation and reassessment of service requirements in consultation with the client.
• Direct provision of side-by-side support and provision of supportive counselling as appropriate.
• Model problem solving and priority setting; refer to community agencies as needed.
• Provide service navigation to clients; maintain client files per policy; monitor outcomes and evaluation.
• Represent CMHA Kenora Branch professionally; draft correspondence and reports; participate in administrative tasks and office maintenance.
• Engage in educational and professional development opportunities; ensure safety of patrons during shifts and adherence to WHS regulations, infection control, WHMIS, and Safe Work Procedures.
• Contribute to a safe environment and support an organization that avoids and corrects actions that may harm service delivery.
• Assist with self-care and perform other duties as directed.

How to Apply

Please submit your cover letter and resume to:

The Canadian Mental Health Association Kenora Branch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Additional Information

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1