Clinical Administrative Lead (Full-Time Permanent)

Guelph Family Health Team; Guelph; Hybrid; CAD 92,123,000 - 95,819,000; Full time

Job summary

Guelph Family Health Team is seeking a Clinical Administrative Lead on a full-time permanent basis. The role leads administrative services across programs and clinics, ensuring efficient operations and excellent patient service.

The successful candidate will guide administrative teams, coordinate onboarding and training, and collaborate with clinical leaders to support organizational priorities across multiple locations.

Qualifications

• Medical Office Administration diploma or certificate or equivalent.
• Minimum 3 years in healthcare/medical office environment.
• Experience guiding or mentoring team members.
• Experience with electronic medical records; PS Suite is an asset.
• Strong organizational, communication and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Demonstrated ability to collaborate in an interdisciplinary team.
• Commitment to excellent patient and customer service.

Responsibilities

• Provide guidance and support to Administrative Assistants across programs and locations.
• Coordinate onboarding, training and cross-training of administrative staff.
• Support administrative workflows, scheduling coverage, and service consistency.
• Act as a resource for staff and assist with operational problem-solving.
• Promote high standard of patient service and administrative excellence.
• Support use and improvement of administrative systems and processes.
• Assist with quality improvement initiatives and operational projects.
• Support meetings, education sessions, and reporting activities.
• Collaborate with clinical and operational leaders to support priorities.
• Ability to work at multiple locations.

Skills

Organizational skills

Communication skills

Problem-solving

MS Office

EMR experience

Team collaboration

Patient service

Education

Medical Office Administration diploma/certificate

Tools

PS Suite

Job description

Guelph Family Health Team is looking for a Clinical Administrative Lead (Full-Time Permanent)

Hourly Rate: $32.15 – $33.44

Reports to: Manager, Chronic Disease & Manager, Mental Health/Psychiatry

About Us :

The Guelph Family Health Team is a not-for-profit, interdisciplinary primary care organization providing comprehensive, team-based care to the community of Guelph and surrounding areas. Our team works collaboratively to improve patient access, health outcomes, and system sustainability through innovative and integrated primary care services.

Position Summary :

The Clinical Administrative Lead supports the delivery of high-quality administrative services across Guelph FHT programs and clinics. This role provides day-to-day leadership, guidance, and support to the administrative team while helping to ensure efficient operations, excellent patient service, and consistent administrative practices across the organization.

Key Responsibilities :

• Provide guidance and support to Administrative Assistants across programs and locations.
• Coordinate onboarding, training, and cross-training of administrative staff.
• Support administrative workflows, scheduling coverage, and service consistency.
• Act as a resource for administrative staff and assist with operational problem-solving.
• Promote a high standard of patient service and administrative excellence.
• Support the use and continuous improvement of administrative systems and processes.
• Assist with quality improvement initiatives and operational projects.
• Support meetings, education sessions, reporting activities, and program operations.
• Collaborate with clinical and operational leaders to support organizational priorities.
• Ability to work at multiple locations.

Qualifications :

• Medical Office Administration diploma or certificate, or equivalent combination of education and experience.
• Minimum three years of experience in a healthcare or medical office environment.
• Experience providing guidance, mentorship, or informal leadership to team members.
• Experience with electronic medical records; PS Suite considered an asset.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Demonstrated ability to work collaboratively within an interdisciplinary team.
• Commitment to excellent patient and customer service.

Guelph FHT is committed to diversity, equity, and inclusion and welcome all qualified applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process; Please advise Human Resources in advance if an accommodation is required.

September 8, 2026.