Administrative Assistant (1.0 FTE Full-Time Permanent)

Guelph Family Health Team; Guelph; Hybrid; CAD 81,836,328 - 85,131,547; Full time

Job summary

Guelph Family Health Team is seeking an Administrative Assistant (1.0 FTE Full-Time Permanent) to support patient flow and program administration at multiple locations in Guelph. The role involves front desk duties, appointment coordination, EMR charting, and seamless office operations.

The successful candidate will have a Medical Office Administration certificate or diploma, strong MS Office skills, and experience with EMR systems; communication and teamwork are essential in this

Qualifications

• Medical Office Administration certificate or diploma required or a strong asset.
• Experience at a front desk and in patient services is preferred.
• Proficient in Microsoft Office; Excel, Word, PowerPoint skills valued.
• Experience with Telus PS Suite EMR is an asset.
• Excellent written and verbal communication; collaborative team player.

Responsibilities

• Manage front desk and patient check-in functions.
• Create and maintain patient charts in EMR system.
• Book, monitor and reschedule appointments; ensure accurate documentation.
• Handle referrals, faxes and inquiries promptly.
• Order and manage office and clinical supplies; organize meetings.

Skills

Front desk

Patient service

Communication

Teamwork

Multi-location coordination

Education

Medical Office Administration certificate or diploma

Tools

Telus PS Suite

Microsoft Office

Job description

Guelph Family Health Team is looking for an Administrative Assistant (1.0 FTE Full-Time Permanent) Hourly Rate: $28.56 - $29.71 Reports to: Manager, Mental Health and Community Programs & Manager, Chronic Disease.

About Us

The Guelph Family Health Team is a not-for-profit, interdisciplinary primary care organization providing comprehensive, team-based care to the community of Guelph and surrounding areas. Our team works collaboratively to improve patient access, health outcomes, and system sustainability through innovative and integrated primary care services.

Position Summary

The Administrative Assistant provides administrative and clerical duties that are essential to efficient patient flow and the support of Guelph Family Health Team programs.

Key Responsibilities

• Overall management of front desk and all patient phone and check-in duties.
• Create and maintain patient charts in electronic medical records system.
• Book, monitor and reschedule appointments.
• Accurate electronic medical record documentation.
• Manage referrals, faxes, and inquiries in a timely manner.
• Manage and order office and clinical supplies.
• Organize meetings and education sessions.
• Book interpreters for patient appointments.
• Manage patient, family, and colleague interactions in a courteous and professional manner.
• Ability to work at multiple locations

Qualifications

• Medical Office Administration certificate or diploma
• Medical office experience considered an asset.
• Experience with Telus PS Suite electronic medical records considered an asset.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Demonstrated ability to work collaboratively in an interdisciplinary team.
• Commitment to excellent customer service when interacting with patients, and families.

Guelph FHT is committed to diversity, equity, and inclusion and welcome all qualified applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process; please advise Human Resources in advance if an accommodation is required.

Interested applicants can email [e-mail] with a cover letter and resume by July 13, 2026. We thank all applicants for their interest and will contact only the successful applicants for an interview.

NOTE: We cannot respond to requests or direction regarding your health or personal information. Contact your Doctor's office directly.