Administrative Assistant (1.0 FTE Full-Time Perm)

Guelph Family Health Team; Guelph; On-site; CAD 39,000 - 41,000; Full time

Job summary

Guelph Family Health Team in Guelph, Ontario, is seeking an Administrative Assistant 1.0 FTE (Full-Time Perm). The role focuses on front desk operations, patient check-in, appointment booking, and EMR documentation to support efficient patient flow.

The successful candidate will have a Medical Office Administration certificate or diploma, experience with electronic medical records (Telus PS Suite preferred), and strong Microsoft Office skills.

Qualifications

• Medical Office Administration certificate or diploma.
• Medical office experience is an asset.
• Experience with Telus PS Suite EMR is an asset.
• Strong knowledge of Microsoft Office including Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Demonstrated ability to work collaboratively in an interdisciplinary team.
• Commitment to excellent customer service when interacting with patients and families.

Responsibilities

• Overall front desk management and all patient phone and check-in duties.
• Create and maintain patient charts in electronic medical records system.
• Book, monitor and reschedule appointments.
• Accurate electronic medical record documentation.
• Manage referrals, faxes, and inquiries in a timely manner.
• Manage and order office and clinical supplies.
• Organize meetings and education sessions.
• Book interpreters for patient appointments.
• Manage patient, family, and colleague interactions in a courteous and professional manner.
• Ability to work at multiple locations.

Skills

Microsoft Office proficiency

Excel

Word

PowerPoint

EMR experience

Customer service

Education

Medical Office Administration certificate/diploma

Tools

Telus PS Suite EMR

Job description

Guelph Family Health Team is looking for an Administrative Assistant 1.0 FTE (Full-Time Perm)

Hourly Rate: $28.56 – $29.71

Reports to: Manager,Mental Health & Community Programs | Manager, Chronic Disease

About Us :

The Guelph Family Health Team is a not-for-profit, interdisciplinary primary care organization providing comprehensive, team-based care to the community of Guelph and surrounding areas. Our team works collaboratively to improve patient access, health outcomes, and system sustainability through innovative and integrated primary care services.

Position Summary :

The Administrative Assistant provides administrative and clerical duties that are essential to efficient patient flow and the support of Guelph Family Health Team programs.

Key Responsibilities :

• Overall management of front desk and all patient phone and check-in duties.
• Create and maintain patient charts in electronic medical records system.
• Book, monitor and reschedule appointments.
• Accurate electronic medical record documentation.
• Manage referrals, faxes, and inquiries in a timely manner.
• Manage and order office and clinical supplies.
• Organize meetings and education sessions.
• Book interpreters for patient appointments.
• Manage patient, family, and colleague interactions in a courteous and professional manner.
• Ability to work at multiple locations.

Qualifications :

• Medical Office Administration certificate or diploma.
• Medical office experience considered an asset.
• Experience with Telus PS Suite electronic medical records considered an asset.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Demonstrated ability to work collaboratively in an interdisciplinary team.
• Commitment to excellent customer service when interacting with patients, and families.

Guelph FHT is committed to diversity, equity, and inclusion and welcome all qualified applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process; Please advise Human Resources in advance if an accommodation is required.

NOTE: We cannot respond to requests or direction regarding your health or personal information. Contact your Doctor's office directly.