Administrative Assistant - Float

Hamilton Family Health Team; Hamilton; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

HOOPP

Extended health care benefits

12 paid statutory holidays + 1 float

On-site parking

Job summary

Hamilton Family Health Team is seeking an Administrative Assistant – Float to provide broad administrative support to our healthcare professionals in a team setting.

You will manage patient appointments, greet clients, update records, and coordinate communications within the practice. The role emphasizes confidentiality, organization, and service excellence in a busy clinical environment.

Qualifications

• BA or diploma in Medical Office Administration or equivalent is required.
• Exceptional customer service, communication and organizational skills are essential.
• Excellent interpersonal skills and ability to work well in a team setting.
• Demonstrated problem solving skills and initiative.
• Proficiency with Microsoft Office is required.
• Must be able to multi-task and prioritize in a busy environment.
• Experience with EMR (Practice Solutions Suite) is an asset.
• Experience in a clinical setting is an asset.
• Reliable transportation with a G license may be required.

Responsibilities

• Booking patient appointments, greeting patients, and answering the HFHT phone line.
• Liaising with patients and families with professionalism and confidentiality.
• Maintaining patient records by updating personal information.
• Scanning and faxing patient information and reports.
• Liaising with practice-based primary care teams.
• Overseeing and scheduling room bookings and appointments.

Skills

Customer service

Communication

Teamwork

Problem solving

Multi-tasking

Microsoft Office

EMR experience

Clinical setting experience

G license

Education

BA or diploma in Medical Office Administration or equivalent

Tools

Practice Solutions Suite (EMR)

Microsoft Office Suite

Job description

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Position Overview

The Administrative Assistant – Float will provide comprehensive administrative support to our healthcare professionals in a team setting.

Duties and Responsibilities

• Booking patient appointments, greeting patients, and answering the HFHT phone line
• Liaising with patients and families in a professional and compassionate manner while maintaining privacy and confidentiality
• Maintaining patient records by obtaining, recording, and updating personal information
• Scanning and faxing of patient information and consultation reports
• Liaising with practice–based primary care teams
• Overseeing and monitoring room bookings and scheduling

***The above responsibilities are not to be considered all-inclusive.

Requirements

• BA or diploma in Medical Office Administration or equivalent
• Exceptional customer service, communication and organizational skills
• Excellent interpersonal skills, with proven ability to work well in a team environment
• Demonstrated problem solving skills and initiative
• Proficient with Microsoft Office
• Must be able to multi-task and prioritize while working within a busy environment
• Experience with EMR (Practice Solutions Suite) an asset
• Previous experience in a clinical setting an asset
• Reliable transportation (vehicle and G license)

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Healthcare of Ontario Pension (HOOPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day
• On-site parking

Summary

Classification: Non-Union

Multi-Site: Yes

Employee Class: Full-Time

Schedule: Monday-Friday; 40hrs/week

Date Available: ASAP

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

Note

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.