Clinical Administrative Lead — Multi-Site Impact

Guelph Family Health Team; Guelph; Hybrid; CAD 92,123,000 - 95,819,000; Full time

Job summary

Guelph Family Health Team is seeking a Clinical Administrative Lead on a full-time permanent basis. The role leads administrative services across programs and clinics, ensuring efficient operations and excellent patient service.

The successful candidate will guide administrative teams, coordinate onboarding and training, and collaborate with clinical leaders to support organizational priorities across multiple locations.

Qualifications

• Medical Office Administration diploma or certificate or equivalent.
• Minimum 3 years in healthcare/medical office environment.
• Experience guiding or mentoring team members.
• Experience with electronic medical records; PS Suite is an asset.
• Strong organizational, communication and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Demonstrated ability to collaborate in an interdisciplinary team.
• Commitment to excellent patient and customer service.

Responsibilities

• Provide guidance and support to Administrative Assistants across programs and locations.
• Coordinate onboarding, training and cross-training of administrative staff.
• Support administrative workflows, scheduling coverage, and service consistency.
• Act as a resource for staff and assist with operational problem-solving.
• Promote high standard of patient service and administrative excellence.
• Support use and improvement of administrative systems and processes.
• Assist with quality improvement initiatives and operational projects.
• Support meetings, education sessions, and reporting activities.
• Collaborate with clinical and operational leaders to support priorities.
• Ability to work at multiple locations.

Skills

Organizational skills

Communication skills

Problem-solving

MS Office

EMR experience

Team collaboration

Patient service

Education

Medical Office Administration diploma/certificate

Tools

PS Suite

Job description

Guelph Family Health Team is seeking a Clinical Administrative Lead on a full-time permanent basis. The role leads administrative services across programs and clinics, ensuring efficient operations and excellent patient service.

The successful candidate will guide administrative teams, coordinate onboarding and training, and collaborate with clinical leaders to support organizational priorities across multiple locations.