Clinic Administrative Coordinator — On-Call & Flexible Hours

Intello Technologies Inc.; Pointe-Claire; On-site; CAD 26,000 - 43,000; Full time

Benefits offered by this job

Comprehensive benefits package

Vacation time (min 3 weeks)

Flexible work arrangements

Job summary

TELUS Health in Canada is seeking a clinic support role for coordinating patient appointments and supporting pre- and post-visit activities. You will liaise with physicians, hospitals, labs, and insurers to finalize files within required timelines.

The role requires bilingual communication, strong customer service, and the ability to multitask in a fast-paced environment. On-site work with flexible shifts and on-call duties are part of the schedule.

Qualifications

• Bilingual (spoken and written) is required.
• Basic computer skills and knowledge of MS Office are essential.
• Must be thorough, methodical, detail-oriented, self-directed and organized.
• Ability to adapt in a changing environment.
• Focus on excellence in customer service.
• Demonstrated teamwork and collaboration.
• Advanced English communication with internal/external parties.

Responsibilities

• Coordinate clinic appointments and manage scheduling
• Facilitate pre- and post-visit clinical activities between physicians and patients
• Interact with hospitals, clinics, laboratories, pharmacies, insurance companies to finalize files
• Collaborate with team to maintain high-quality service
• Follow operational processes for clinicians under responsibility
• Provide courteous, confidential, and professional responses to client requests
• Greet patients and direct them to appropriate services
• Ensure documentation is forwarded to patients and stakeholders
• Respect company policies and protocols
• Communicate with internal departments to optimize processes

Skills

Bilingual

MS Office

Detail-oriented

Adaptable

Customer service

Teamwork

English proficiency

Education

High school diploma

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

TELUS Health in Canada is seeking a clinic support role for coordinating patient appointments and supporting pre- and post-visit activities. You will liaise with physicians, hospitals, labs, and insurers to finalize files within required timelines.

The role requires bilingual communication, strong customer service, and the ability to multitask in a fast-paced environment. On-site work with flexible shifts and on-call duties are part of the schedule.