Administrative Support Clerk

TELUS; Pointe-Claire; On-site; CAD 20,664,000 - 27,552,000; Part time

Job summary

TELUS is seeking a flexible clinic administrator at our Pointe-Claire location. The role involves facilitating patient appointments, coordinating with physicians and service providers, and supporting daily clinic operations.

The on-call schedule includes morning weekends and evening shifts, with a focus on confidentiality and efficient service. The ideal candidate will be bilingual, organized, and adept at multitasking, with strong Microsoft Office skills and a customer-service mindset.

Qualifications

• Bilingual in English and French (spoken and written).
• Proficient in Microsoft Outlook, Excel, Word.
• Organized, methodical, with attention to detail.
• Strong customer-service orientation and teamwork.

Responsibilities

• Coordinate patient appointments, reschedule and cancel as needed.
• Facilitate pre- and post-visit clinical activities with physicians and patients.
• Interact with hospitals, clinics, laboratories, pharmacies, and insurers to finalize files.
• Collaborate with team to ensure efficient clinic operations.
• Provide administrative support and adhere to TELUS policies.

Skills

Bilingual

MS Office

Detail oriented

Customer service

Teamwork

Education

High school diploma

Tools

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Job description

Description

Location: 175 avenue Stillview, Pointe-Claire, H9R 4S3 (100% in clinic role - free parking available)

Status: Casual - on call (Flexible availability 7 days a week, including morning weekends 8:00 AM to 12:00 PM and evening 5:00 PM to 8:00 PM shifts.

Schedule: Monday to Sunday

Create Exceptional Customer Experiences

Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on!

Here’s the impact you’ll make and what we’ll accomplish together

• You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities
• You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame
• You will collaborate with all team members in order to maintain excellent service
• You are an expert in the operational processes of the clinicians under your responsibility

Here’s How

• Respond to various client requests with courtesy, confidentiality, and professionalism
• Make inquiry calls to hospitals and clinics
• Contact patients to obtain or communicate information
• Forward documentation to patients (requests, references, forms, etc...)
• Greet patients and direct them to the appropriate service
• Coordinate patient’s appointments; schedule, reschedule, and cancel appointments
• Communicate and collaborate with different departments internally to optimize process and service delivery
• Provide administrative and clerical support to ensure the efficient operation of the clinic
• Respecting and Following the company policies and protocols

Qualifications

You’re the missing piece of the puzzle

• High school diploma
• Bilingualism (spoken and written)
• Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
• Thorough, methodical, detail-oriented, self-directed and organized
• Ability to adapt in a constantly changing environment
• Focused on excellence in customer service
• Courtesy, empathy and discretion
• Demonstrated teamwork

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

#INDTH Budget