Clinic Admin & EMR Scheduler

Intello Technologies Inc.; Pointe-Claire; On-site; CAD 33,000 - 51,000; Full time

Benefits offered by this job

Total rewards package

Flexible benefits

Hybrid work option

Pension plan

Community involvement

Career development

Additional perks

Job summary

TELUS Health in Canada seeks an administrative assistant to support clinical operations, scheduling, and multi-department coordination. The role emphasizes patient interaction, confidential handling of information, and efficient processing of medical records.

You will liaise with physicians, staff, and external partners to ensure timely appointments and accurate billing for non-insured services, while upholding privacy and service standards.

Qualifications

• High school diploma required; 1-2 years in a similar role or office work.
• Experience in the medical field preferred.
• Secretarial/Medical secretarial training.
• Bilingual in English and French; strong MS Office skills.
• Ability to adapt in a changing environment; focus on customer service.

Responsibilities

• Facilitate appointments between physicians and patients by supporting pre and post-visit clinical activities.
• Interact with patients and service providers (hospitals, clinics, laboratories, pharmacies, insurers) to finalize files within deadlines.
• Collaborate with team members to maintain excellent service.
• Be an expert in the operational processes of the clinicians under your responsibility.
• Greet patients and direct to appropriate service; handle calls, voicemails, and emails.
• Manage physicians' schedules and EMR-related tasks.
• Coordinate insurance files and communicate with patients regarding information.

Skills

Bilingual English/French

Customer service

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

TELUS Health in Canada seeks an administrative assistant to support clinical operations, scheduling, and multi-department coordination. The role emphasizes patient interaction, confidential handling of information, and efficient processing of medical records.

You will liaise with physicians, staff, and external partners to ensure timely appointments and accurate billing for non-insured services, while upholding privacy and service standards.