Clinic Front Desk & Administrative Specialist

TELUS; Toronto; On-site; CAD 42,000 - 52,000; Full time

Job summary

TELUS Health in Toronto-Bloor Centre is seeking an Administrative Associate to join an energetic, multi-disciplinary team. Under the supervision of the Clinic Manager, you will greet clients, manage the front desk and perform a variety of administrative tasks to keep the clinic running smoothly.

You will register patients, handle phone inquiries, schedule appointments, maintain patient files, process payments, and support a welcoming, efficient clinic environment for all visitors.

Qualifications

• 1-2 years of relevant experience in fast-paced customer service.
• Excellent command of English, verbal and written.
• Professional image and polished client-facing manner.
• Respect for patient confidentiality at all times.
• Strong work ethic and ownership to complete tasks.
• Team player with flexibility to work in a team.
• Strong organizational, multitasking and problem-solving abilities.
• Exposure to patient databases and scheduling software would be ideal.

Responsibilities

• Greet clients and visitors at front desk in person and by phone.
• Register patients and guide completion of paperwork.
• Answer phones, handle questions and escalate complaints as needed.
• Book appointments in the scheduling system.
• Prepare patient files and update records.
• Process payments and reconcile daily transactions.
• Invoice clients for services rendered.
• Prepare outgoing mail via courier.
• Collaborate with team to maintain a welcoming, client-focused environment.
• Perform general clinic/administrative duties including data entry and filing.

Skills

Customer service

English proficiency

Professional image

Confidentiality

Team player

Organizational skills

Multitasking

Problem solving

Scheduling experience

Job description

TELUS Health in Toronto-Bloor Centre is seeking an Administrative Associate to join an energetic, multi-disciplinary team. Under the supervision of the Clinic Manager, you will greet clients, manage the front desk and perform a variety of administrative tasks to keep the clinic running smoothly.

You will register patients, handle phone inquiries, schedule appointments, maintain patient files, process payments, and support a welcoming, efficient clinic environment for all visitors.