Administrative Associate - Clinic

TELUS; Montreal (administrative region); On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Employer-matched pension plan

Group benefits plan

3 weeks of vacation

3 wellness days per year

TELUS share purchase plan

Wellness spending account

Mental health support

Discount on TELUS mobile plans

Job summary

TELUS Health is hiring an Administrative Associate in Montreal, on-site at 600 De Maisonneuve Boulevard West. You will deliver front-desk support, handle client billing, manage appointments, and uphold daily operations with a professional and discreet approach.

The role requires bilingual communication (French & English), strong organizational skills, and a patient-focused attitude within a dynamic clinic environment.

Qualifications

• Diploma required; 1+ year customer service experience preferred.
• Bilingual (French and English) communication skills required.
• Basic knowledge of MS Office apps (Outlook, Excel, Word).
• Professionalism, discretion, and confidentiality are essential.

Responsibilities

• Greet clients professionally and courteously.
• Answer internal phone calls and manage client emails.
• Process client billing and balance cash at day end.
• Manage appointments and schedule changes.
• Support daily operations with the team and cover reception as needed.

Skills

Bilingual (French-English)

Advanced English proficiency

Customer service

MS Office (Outlook, Excel, Word)

Attention to detail

Organization

Confidentiality

Education

High school diploma

Tools

MS Office

Job description

Description

Location: 600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2 (100% on-site). Employment Status: Permanent, Full-Time (37.5 hours/week). Schedule: Monday to Friday (must be available to work a schedule that may vary between 6:30 a.m. and 8:00 p.m., depending on operational needs). Please note that there will be approximately three evening shifts per month; therefore, the schedule will be primarily daytime.

Join Our Team

Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative Associate, you will perform a variety of administrative duties, provide outstanding customer service to executive patients, and collaborate with the team to achieve departmental objectives.

Why Join TELUS Health?

• Employer-matched pension plan available from day one
• Group benefits plan available from day one
• 3 weeks of vacation and 3 wellness days per year (paid time off)
• TELUS share purchase plan
• Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, athletic apparel, spa days, and more
• Up to $5,000 per year for mental health support
• 40% discount on TELUS and Koodo mobile plans
• And much more

What You'll Do

• Welcome clients in a professional and courteous manner
• Answer internal phone calls
• Process client billing
• Balance and close the cash register at the end of the day
• Manage appointments (confirmations, rescheduling, cancellations)
• Collaborate with the Coordinator to ensure smooth daily operations
• Respond to client inquiries and help minimize wait times
• Open and/or close the clinic reception area
• Manage incoming patient emails
• Participate in month-end reconciliation activities
• Maintain the appearance, cleanliness, and inventory of the service area
• Provide administrative support and coverage as needed
• Perform any other related duties as assigned

Qualifications

Advanced English proficiency is required, as this role involves regular interaction in English with external parties (e.g., clients, suppliers, or external partners), internal stakeholders (e.g., colleagues and team members), and the use of English-language computer systems and tools in a position with national scope.

What You Bring

• High school diploma completed
• Minimum of 1 year of customer service experience
• Bilingualism (French and English), both spoken and written
• Basic knowledge of MS Office (Outlook, Excel, Word)
• Excellent attention to detail and strong organizational skills
• Knowledge of medical terminology (asset)
• Professionalism, courtesy, and discretion
• Ability to work efficiently while maintaining confidentiality
• Punctuality and reliability
• Strong stress management and prioritization skills
• Ability to manage multiple tasks simultaneously
• Professional and polished appearance

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.