Medical Office Coordinator: Patient Scheduling & Admin

TELUS; Pointe-Claire; On-site; CAD 38,000 - 52,000; Full time

Job summary

TELUS in Montreal operates a clinic role focused on administrative support for medical professionals. You will greet patients, manage appointments, handle calls and emails, and coordinate with hospitals, clinics, laboratories, and insurance providers to finalize files within deadlines.

The role requires strong organizational skills, bilingual communication, and experience in a medical setting, with proficiency in Microsoft Office.

Qualifications

• High school diploma.
• 1–2 years of experience in a similar position or in office work.
• Experience in the medical field.
• Secretarial/Medical secretarial training.
• Bilingualism (spoken and written).
• Good knowledge of Microsoft Office (Outlook, Excel, Word).
• Thorough, methodical, detail-oriented, self-directed and organized.
• Ability to adapt in a constantly changing environment.
• Focused on excellence in customer service.
• Courtesy, empathy and discretion.
• Demonstrated teamwork.

Responsibilities

• Facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities.
• Interact with patients and service providers (hospitals, clinics, laboratories, pharmacies, insurance companies) to finalize files within the prescribed time frame.
• Collaborate with all team members to maintain excellent service.
• Manage physicians' schedules and EMR tasks.
• Perform billing for non-insured services.
• Coordinate patient appointments, reschedule, and cancel as needed.

Skills

Bilingual

Organization

Multitasking

Customer service

Discretion

Teamwork

Empathy

Education

High school diploma

Medical secretarial training

Tools

Microsoft Office

Job description

TELUS in Montreal operates a clinic role focused on administrative support for medical professionals. You will greet patients, manage appointments, handle calls and emails, and coordinate with hospitals, clinics, laboratories, and insurance providers to finalize files within deadlines.

The role requires strong organizational skills, bilingual communication, and experience in a medical setting, with proficiency in Microsoft Office.