Administrative Associate-Clinic

TELUS; Toronto; On-site; CAD 42,000 - 52,000; Full time

Job summary

TELUS Health in Toronto-Bloor Centre is seeking an Administrative Associate to join an energetic, multi-disciplinary team. Under the supervision of the Clinic Manager, you will greet clients, manage the front desk and perform a variety of administrative tasks to keep the clinic running smoothly.

You will register patients, handle phone inquiries, schedule appointments, maintain patient files, process payments, and support a welcoming, efficient clinic environment for all visitors.

Qualifications

• 1-2 years of relevant experience in fast-paced customer service.
• Excellent command of English, verbal and written.
• Professional image and polished client-facing manner.
• Respect for patient confidentiality at all times.
• Strong work ethic and ownership to complete tasks.
• Team player with flexibility to work in a team.
• Strong organizational, multitasking and problem-solving abilities.
• Exposure to patient databases and scheduling software would be ideal.

Responsibilities

• Greet clients and visitors at front desk in person and by phone.
• Register patients and guide completion of paperwork.
• Answer phones, handle questions and escalate complaints as needed.
• Book appointments in the scheduling system.
• Prepare patient files and update records.
• Process payments and reconcile daily transactions.
• Invoice clients for services rendered.
• Prepare outgoing mail via courier.
• Collaborate with team to maintain a welcoming, client-focused environment.
• Perform general clinic/administrative duties including data entry and filing.

Skills

Customer service

English proficiency

Professional image

Confidentiality

Team player

Organizational skills

Multitasking

Problem solving

Scheduling experience

Job description

Description

Location:

Toronto - Bloor Street (in-clinic)

Status:

Full-time

Schedule:

Monday to Friday (7:30 am -3:30 pm)

Create Awesome Experiences For Our Customers.

Join our team

TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Toronto-Bloor Centre.

Here’s the impact you’ll make and what we’ll accomplish together

Under the direction of the Clinic Manager, the Administrative Associate will be responsible for greeting clients, managing the front desk, and performing a variety of administrative and clerical tasks.

Here’s How

• Greet clients and visitors in friendly and professional manner both in person and over the phone
• Register patients and provide guidance for completion of all necessary paperwork relating to their medical appointment
• Answer phones, client questions and resolve customer complaints, escalating to appropriate party as required
• Book appointments accurately in the scheduling system
• Prepare patient files for the following day and regularly update patient files and database with medical and administrative information
• Process payments by cash/debit/credit; reconcile daily transactions and prepare cash summary report
• Invoice clients for services rendered
• Prepare all outgoing mail via courier
• Work collaboratively and effectively with all team members to provide a welcoming and client focused environment
• Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area

Qualifications

Required Knowledge

• 1-2 years of relevant experience working in a fast paced environment, providing a high degree of customer service
• Excellent command of the English language , both verbal and written
• Exhibits a professional image, mature communication style and polished manner with clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
• Exhibits strong work ethic and takes ownership to complete a task from start to finish
• Demonstrates flexibility and the ability to work effectively in a team environment
• Demonstrates effective organizational, multitasking and problem solving abilities
• Exposure to patient databases and/or scheduling software would be ideal