Client Success Pro: Growth, Trust & Impact

ACUTE Environmental & Safety Services Inc.; Barrie; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Mental health support

Tuition reimbursement for further education

Employee Assistance Program (EAP)

Discounts on company products or services

Company shutdown between Christmas and New Year’s Day

Job summary

A leading environmental service provider is seeking a Client Success Associate to ensure high-quality client experiences and support business growth. The position requires 2+ years in client success or customer service, strong interpersonal skills, and proficiency in CRM tools. Duties include maintaining client relationships, responding to inquiries, and ensuring compliance. The salary ranges from $45,000 to $55,000 annually, with benefits including medical coverage, vacation, and professional development opportunities.

Qualifications

• Strong interpersonal skills with the ability to build trust and rapport with clients.
• Customer-oriented mindset and adaptability to different personalities.
• Self-motivated, proactive, and able to work independently.

Responsibilities

• Deliver a client-focused experience that reflects company values.
• Build trusting relationships with clients and provide clear communication.
• Prepare reports on client interactions and ensure compliance with policies.

Skills

Interpersonal skills

Customer-oriented mindset

Self-motivation

Organizational skills

Problem-solving

Collaboration

Adaptability

Education

2+ years in client success or customer service

Intermediate proficiency in Microsoft Office and CRM tools

Tools

CRM Software (Zoho, Salesforce, HubSpot)

Job description

A leading environmental service provider is seeking a Client Success Associate to ensure high-quality client experiences and support business growth. The position requires 2+ years in client success or customer service, strong interpersonal skills, and proficiency in CRM tools. Duties include maintaining client relationships, responding to inquiries, and ensuring compliance. The salary ranges from $45,000 to $55,000 annually, with benefits including medical coverage, vacation, and professional development opportunities.