Strategic Growth & Client Success Lead

TalentMap; Ottawa; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

A leading consultancy organization based in Ottawa seeks a Growth and Client Relationship Executive. In this role, you will manage client accounts, ensure satisfaction, and drive growth through upselling existing services. This position requires over 3 years of experience in sales or client management and strong communication skills. Join a dynamic team and contribute to an award-winning company offering a hybrid work model.

Qualifications

• 3+ years of experience in Sales and Account Management or Client Success roles, preferably in B2B environments.
• Experience with account growth, renewals, and upselling.
• Strong interpersonal and communication skills.

Responsibilities

• Identify sales opportunities to expand and upsell TalentMap’s offerings within existing accounts.
• Serve as the primary point of contact for assigned accounts.
• Ensure client satisfaction with TalentMap’s services and solutions.
• Monitor and manage client project timelines and deliverables.

Skills

Sales experience

Client success management

Strong communication skills

Relationship-building

Business acumen

Organizational skills

Proactive mindset

Analytical mindset

Tools

Salesforce

HubSpot

Job description

A leading consultancy organization based in Ottawa seeks a Growth and Client Relationship Executive. In this role, you will manage client accounts, ensure satisfaction, and drive growth through upselling existing services. This position requires over 3 years of experience in sales or client management and strong communication skills. Join a dynamic team and contribute to an award-winning company offering a hybrid work model.