Client Services Specialist – Banking & Customer Support

CIBC; Guelph; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Wellbeing support

MomentMakers recognition program

Job summary

CIBC is seeking a Client Service Representative in Guelph to join the Personal and Business Banking Team. You will assist clients with day-to-day banking needs and help connect them to the right specialists.

The role is on-site, full-time, with a 15-hour weekly schedule and potential evening or weekend hours. In this position you will engage clients, resolve issues, and promote the bank's digital tools while delivering exceptional service.

Qualifications

• Client-focused service mindset and ability to build relationships.
• Willingness to work at multiple banking centres within a reasonable travel distance.
• Legally eligible to work in Canada.

Responsibilities

• Client engagement: help clients manage accounts and products to deliver a positive experience.
• Problem solving: listen, ask questions, take accountability for client issues, collaborate for solutions.
• Leverage technology: become proficient with mobile banking apps and digital tools to assist clients.

Skills

Client engagement

Problem solving

Digital literacy

Empathy

Interpersonal communication

Financial products

Customer experience

Standards compliance

Transaction services

Tools

CRM software

Job description

CIBC is seeking a Client Service Representative in Guelph to join the Personal and Business Banking Team. You will assist clients with day-to-day banking needs and help connect them to the right specialists.

The role is on-site, full-time, with a 15-hour weekly schedule and potential evening or weekend hours. In this position you will engage clients, resolve issues, and promote the bank's digital tools while delivering exceptional service.