Client Services Analyst

University of Northern British Columbia (UNBC); Prince George; On-site; CAD 30,000 - 60,000; Full time

Job summary

A public university in Canada seeks a Client Services Analyst to provide day-to-day IT support, including training and troubleshooting for users across various technologies. The role includes an opportunity for hands-on experience as part of a progression plan. Applicants should possess good problem-solving skills.

Responsibilities

• Provide consultation, training, and troubleshooting to computer users.
• Support hardware, software, audio, video, teleconference, and network systems.

Job description

Overview

Reporting to the Classroom Technologies Coordinator within the new Office of Shared Services, the Client Services Analyst (CSA) is part of the Information Technology (IT) Client Services team and provides day-to-day consultation, training, instruction, troubleshooting, and problem-solving to computer users for hardware, software, audio, video, teleconference, videoconference, phone, network and related computer systems, and peripheral devices.

Gateway Progression Plan

As part of UNBC’s Gateway Progression Plan, the progression plan consists of both an education/certification component as well as on-the-job training where you will gain hands-on experience. The successful candidate will be placed at the appropriate level within the progression plan, and duties and responsibilities will commensurate appropriate to that level.

Application information

For information including application instructions, please see the below link to the job posting.

Document: 25-094CU Client Services Analyst Reg, FT