Client Service Representative - Bilingual (English/French)

Ontario Public Service; Ottawa; On-site; CAD 80,000 - 100,000; Part time

Job summary

The Ontario Public Service is seeking a bilingual administrative support professional for the Office of the Worker Adviser. This part-time role involves providing high-level client service, maintaining records, and ensuring confidentiality. Ideal candidates will demonstrate strong analytical and customer service skills, with experience in administrative duties. Join a diverse team committed to serving the community while contributing to an inclusive and equitable workplace.

Qualifications

• Advanced oral French skills required.
• Experience in administrative support.
• Knowledge of customer service standards.

Responsibilities

• Perform reception duties and provide general information to clients.
• Maintain electronic and manual records.
• Provide general administrative and clerical support.

Skills

Customer service

Analytical skills

Teamwork

Judgment

Tools

Microsoft Office

Job description

Organization : Ministry of Labour, Immigration, Training and Skills Development

Division : Office of the Worker Adviser

Language of Position(s) : Bilingual English / French

Job Term : 1 Temporary assignment / contract up to 12 months with possibility of extension

Job Code : 08OAD - Office Administration 08

Are you a self-starter and a collaborative team-builder? Are you confident in your ability to provide proactive, high-level client service? Then consider this opportunity to provide administrative support to the Office of the Worker Adviser.

Please note :

• This position is part-time working 18.63 hours per week

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism :

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

What can I expect to do in this role?

In this challenging position you will :

• perform reception duties and provide general information to clients
• provide status reports to clients or partners
• maintain electronic and manual records
• assist with program delivery activities
• provide general administrative and clerical support
• ensure confidentiality and discretion in dealing with client information

Mandatory :

You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Communication Skills :

• You have knowledge of customer service standards and are able to interact with clients in crisis.
• You can prepare effective written correspondence.
• You are able to work in a team and build effective client relationships.

Analytical, Reasoning and Problem-Solving Skills :

• You are able to quickly identify needs of clients.
• You are able to respond to inquiries and complaints.
• You have experience reviewing documents for completeness and accuracy.

Other Essential Skills :

• You can learn and explain legislation, policies and procedures.
• You demonstrate judgment and analytical skills in identifying when to refer matters to other staff.
• You are able to determine priorities in a high-volume environment.

Administrative Skills :

• You have demonstrated experience in providing administrative support.
• You are proficient with computers and office software (e.g. Microsoft, Outlook, Word, Excel, PowerPoint).
• You can use general office equipment.

Additional Information

Category : Administrative and Support Services

You must apply online by visiting www.ontario.ca / careers . You must enter the job id number 215802 in the Job ID search field to locate the job ad.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact us to provide your contact information. The recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU).

Remember : The deadline to apply is Monday, June 10, 2024 11 : 59 pm EDT . Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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