Client Relationship Manager - Recruitment

Placements24; Kimberley; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus structure

Hybrid work model

Career development

Team culture

Reputable firm

Job summary

Placements24 in Kimberley is seeking a proactive Client Relationship Manager to nurture and expand relationships with existing clients, coordinate recruitment efforts, and ensure exceptional service.

You will conduct regular client check-ins, identify upsell opportunities, and collaborate with internal teams to deliver staffing solutions. Requires 3+ years in client/account management or business development, with strong communication and a hybrid mindset for this role.

Qualifications

• 3+ years of experience in client management, account management, or business development in recruitment or professional services.
• Proven ability to build and maintain strong, long-term client relationships.
• Excellent communication, negotiation, and problem-solving skills.
• Thorough understanding of the recruitment process and talent market.

Responsibilities

• Manage and grow a portfolio of existing client accounts, serving as the primary point of contact.
• Conduct regular client check-ins and business reviews to assess satisfaction and evolving needs.
• Coordinate with internal recruitment teams to ensure timely and effective delivery of staffing solutions.
• Proactively identify opportunities for upselling and cross-selling services to existing clients.
• Address client concerns and resolve issues promptly to maintain strong relationships.

Skills

Client management

Account management

Business development

Communication

Negotiation

Problem-solving

Job description

About the Role

Our client, a respected Recruitment Consultancy in Kimberley , is seeking a proactive and client-focused Client Relationship Manager . This role is essential for nurturing and expanding relationships with existing clients, ensuring their satisfaction and identifying opportunities for deeper engagement. You will act as a key point of contact, understanding client needs, coordinating recruitment efforts, and ensuring the delivery of exceptional service. This position requires strong communication skills, a strategic mindset, and a commitment to building long-term, successful partnerships within the Northern Cape region.

Key Responsibilities

• Manage and grow a portfolio of existing client accounts, serving as the primary point of contact.
• Conduct regular client check-ins and business reviews to assess satisfaction and identify evolving needs.
• Coordinate with internal recruitment teams to ensure timely and effective delivery of staffing solutions.
• Proactively identify opportunities for upselling and cross-selling services to existing clients.
• Address client concerns and resolve issues promptly and effectively to maintain strong relationships.

Requirements

• A minimum of 3 years of experience in client management, account management, or a business development role, preferably in recruitment or professional services.
• Proven ability to build and maintain strong, long-term client relationships.
• Excellent communication, negotiation, and problem-solving skills.
• A thorough understanding of the recruitment process and talent market.
• A professional, proactive, and results-oriented approach, comfortable working in a hybrid model in Kimberley .

Benefits

• Competitive salary with an attractive bonus structure based on client retention and growth.
• Hybrid working model providing a flexible work environment.
• Opportunities for professional development and career advancement within the consultancy.
• A supportive and collaborative team culture focused on client success.
• Be part of a reputable firm known for its commitment to service excellence.