Customer Success Manager

Placements24; Kimberley; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Medical & dental

Retirement plan

Career development

Hybrid work flexibility

Job summary

Placements24 is seeking an experienced Customer Success Manager in Kimberley, Canada, to nurture relationships, drive user adoption, and maximize value from our SaaS products. You will champion client needs, coordinate with sales, support, and product teams, and lead periodic business reviews to spot opportunities and mitigate churn.

The role emphasizes strong communication, data-driven decision making, and a proactive approach to client health, risk management, and long-term loyalty.

Qualifications

• Experience in Customer Success or account management.
• Strong communication and problem-solving skills.
• Understanding of SaaS products and lifecycle management.

Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Understand client business objectives and ensure our solutions are aligned to meet them.
• Drive product adoption and usage, providing guidance and best practices.
• Monitor client health and proactively address potential risks or issues.
• Conduct regular business reviews to assess progress and identify new opportunities.
• Serve as the primary point of contact for client escalations and concerns.

Skills

Customer Success

Account Management

Stakeholder Management

Communication Skills

SaaS Knowledge

Job description

About the Role

Our client is seeking an experienced and relationship-driven Customer Success Manager to join their team in Kimberley . You will be responsible for ensuring that our clients achieve their desired outcomes while using our products and services. Your focus will be on building strong relationships, driving adoption, and maximizing the value our clients receive, thereby fostering long-term loyalty and reducing churn. This role is essential in advocating for customer needs internally and ensuring a positive, high-value client experience.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Understand client business objectives and ensure our solutions are aligned to meet them.
• Drive product adoption and usage, providing guidance and best practices.
• Monitor client health and proactively address potential risks or issues.
• Conduct regular business reviews to assess progress and identify new opportunities.
• Serve as the primary point of contact for client escalations and concerns.

Requirements

• Proven experience in Customer Success , Account Management, or a similar client-facing role.
• Demonstrated ability to manage relationships with key stakeholders.
• Excellent communication, presentation, and problem-solving skills.
• Strong understanding of SaaS products and customer lifecycle management.
• Ability to work collaboratively with sales, support, and product teams.
• Experience in analyzing client data to drive engagement strategies.

Benefits

• Competitive salary and lucrative bonus structure.
• Comprehensive medical, dental, and retirement plans.
• Opportunities for career advancement and professional development.
• Hybrid work model offering flexibility in Kimberley .
• Access to cutting-edge tools and resources.