Client Relations Specialist

Placements24; Kimberley; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Performance bonus

Health insurance

Paid time off

Professional development

Networking opportunities

Job summary

Placements24 is seeking a Client Relations Specialist to nurture and grow relationships with a portfolio of key clients, blending remote work with in-person collaboration in Kimberley. You will be the primary contact for inquiries, provide proactive service updates, and identify growth opportunities.

Our client emphasizes excellent communication, strong organizational skills, and experience with CRM systems.

Qualifications

• Previous experience in client relations, account management, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and client management tools.
• Ability to work in a hybrid schedule and commute to Kimberley office as needed.

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients.
• Serve as the main point of contact for client inquiries, issues, and requests.
• Proactively communicate with clients regarding service updates, new features, and relevant information.
• Address and resolve client concerns promptly to ensure retention.
• Conduct regular client meetings and business reviews, remotely and in person.
• Collaborate with internal teams to meet client needs and exceed expectations.

Skills

Client relations

Account management

Communication

Negotiation

Interpersonal skills

Organizational skills

Tools

CRM software

Job description

About the Role

Our client is seeking a professional Client Relations Specialist to join their team, operating on a hybrid model from Kimberley . You will be responsible for nurturing and strengthening relationships with key clients, ensuring their satisfaction and continued engagement with our services. This role is pivotal in maintaining client loyalty and identifying opportunities for growth. By blending remote work flexibility with essential in-office collaboration in the Northern Cape, you will act as a primary point of contact, ensuring clients receive unparalleled support and value.

Key Responsibilities

• Develop and maintain strong, positive relationships with a portfolio of assigned clients.
• Serve as the main point of contact for client inquiries, issues, and requests.
• Proactively communicate with clients regarding service updates, new features, and relevant information.
• Address and resolve client concerns promptly and effectively, ensuring client retention.
• Conduct regular client meetings and business reviews, both remotely and in person.
• Collaborate with internal teams to ensure client needs are met and expectations are exceeded.

Requirements

• Previous experience in client relations , account management, or a similar customer-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and client management tools.
• Ability to adapt to a hybrid work schedule and commute to the Kimberley office as needed.
• Strong understanding of client needs and a commitment to delivering outstanding service.
• Excellent organizational skills and the ability to manage multiple client accounts simultaneously.

Benefits

• Competitive annual salary with performance-based bonuses.
• Hybrid work arrangement offering flexibility and in-office engagement.
• Comprehensive health insurance package.
• Paid time off and professional development opportunities.
• A collaborative work environment with a focus on client success.
• Opportunities to build strong professional networks within the Kimberley business community.