Account Manager - Recruitment Services

Placements24; Kimberley; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses

Hybrid work model

Medical aid

Retirement fund

Professional team environment

Job summary

Placements24 is seeking a strategic Account Manager to oversee and grow relationships with key clients in Kimberley and surrounding regions. This hybrid role balances client engagement with internal collaboration to deliver superior talent solutions.

You will conduct regular business reviews, identify talent needs, and coordinate with recruitment delivery teams to ensure high-quality candidates and service excellence. A focus on upselling recruitment services will drive business growth.

Qualifications

• Minimum 5 years in account management or business development within recruitment or staffing.
• Proven ability to manage complex client relationships and drive growth.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of recruitment processes and talent market.
• Hybrid work experience balancing client-facing activities with internal collaboration.

Responsibilities

• Manage and nurture relationships with a portfolio of existing clients, ensuring high satisfaction.
• Conduct regular business reviews with clients to understand current and future talent requirements.
• Identify opportunities for upselling and cross-selling recruitment services to expand client engagement.
• Collaborate with recruitment delivery teams to ensure seamless service provision and candidate quality.
• Address client inquiries promptly and act as a client advocate internally.

Skills

Account management

Client relationship management

Business development

Communication

Negotiation

Presentation skills

Job description

About the Role

Our client, a distinguished recruitment consultancy, is looking for a strategic Account Manager to oversee and grow relationships with key clients in Kimberley and surrounding regions. This role is crucial for ensuring client satisfaction, driving repeat business, and identifying opportunities for service expansion. You will act as the primary point of contact for assigned clients, understanding their evolving talent needs and coordinating with internal recruitment teams to deliver exceptional service and strategic workforce solutions. This hybrid position allows for client engagement and office collaboration.

Key Responsibilities

• Manage and nurture relationships with a portfolio of existing clients, ensuring high levels of satisfaction.
• Conduct regular business reviews with clients to understand their current and future talent requirements.
• Identify opportunities for upselling and cross-selling recruitment services to expand client engagement.
• Collaborate closely with recruitment delivery teams to ensure seamless service provision and candidate quality.
• Address client inquiries and concerns promptly and effectively, acting as a client advocate internally.

Requirements

• Minimum of 5 years of experience in account management, client relationship management, or business development, ideally within the recruitment or staffing industry.
• Proven ability to manage complex client relationships and drive business growth.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of recruitment processes and the broader talent market.
• Ability to work effectively in a hybrid work model, balancing client-facing activities with internal collaboration.

Benefits

• Competitive base salary and performance-based bonuses.
• Opportunity to work with a prestigious client base in the Northern Cape.
• Hybrid work model providing a blend of office and remote flexibility.
• Comprehensive benefits package including medical aid and retirement fund.
• A supportive and professional team environment focused on client success.