Account Director (Remote, Ottawa)

Blacksmith Agency LLC; Ottawa; Remote; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Commission-based compensation

Job summary

Blacksmith Agency is a remote digital agency specializing in paid media, SEO, CRO and web for marketing-led brands. As Account Director you own an established book of recurring agency clients, guided by a clear voice from strategy and delivery teams.

You will maintain client relationships, drive renewals, and identify upsell opportunities, all while managing a seven-figure annual quota. This full-time remote role offers commission-based incentives.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising.
• Proven track record of retaining clients and upselling with measurable results.
• Comfort carrying a sales quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Manage retention across your book of clients, renewals, and early warning.
• Identify and close upsells and expansion opportunities.
• Maintain seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single client voice.

Skills

Account management

Sales proficiency

Quota experience

Client communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Director you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Director you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.