Client Experience Specialist - Banking

CIBC; Calgary; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Wellbeing support

Employee assistance programs

MomentMakers program

Job summary

CIBC in Calgary is hiring a Client Service Representative to support customers at our Banking Center. You’ll handle day-to-day transactions, answer questions, and guide clients to the right specialists to reach their financial goals.

You’ll be the first point of contact, delivering a reliable client experience while staying flexible to work evenings or weekends and across nearby banking centers as needed. On-site full-time role.

Qualifications

• Experience delivering excellent client service in a banking environment.
• Ability to explain products and guide clients to the right team.
• Strong communication and problem-solving abilities.

Responsibilities

• Assist clients with everyday banking needs and transactions.
• Engage clients to understand goals and connect them with appropriate specialists.
• Promote digital tools and mobile banking to enhance client experience.
• Remain flexible to work across multiple centres within travel range.

Skills

Client engagement

Client service

Customer experience

Digital literacy

Empathy

Financial products

Interpersonal communication

Standards compliance

Transaction services

Job description

CIBC in Calgary is hiring a Client Service Representative to support customers at our Banking Center. You’ll handle day-to-day transactions, answer questions, and guide clients to the right specialists to reach their financial goals.

You’ll be the first point of contact, delivering a reliable client experience while staying flexible to work evenings or weekends and across nearby banking centers as needed. On-site full-time role.