Client Experience Specialist - Banking Center

CIBC US; Victoria; On-site; CAD 15,000 - 21,000; Part time

Job summary

The Client Service Representative role at CIBC in Victoria, BC, is a part-time, on-site position supporting daily banking needs in a fast-paced Banking Center.

You will engage with clients to manage accounts, answer questions, and process transactions, while connecting customers with the right specialists. Flexibility to work evenings and weekends and travel between centers may be required.

Qualifications

• Client engagement - Help clients manage their accounts and products.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Responsibilities

• Assist clients with transactions and inquiries.
• Connect clients with the right CIBC team members to help them reach their goals.

Skills

Customer Service

Digital Literacy

Financial Processing

Online Banking

Organizational Efficiency

Teamwork

Job description

The Client Service Representative role at CIBC in Victoria, BC, is a part-time, on-site position supporting daily banking needs in a fast-paced Banking Center.

You will engage with clients to manage accounts, answer questions, and process transactions, while connecting customers with the right specialists. Flexibility to work evenings and weekends and travel between centers may be required.