Customer Experience Pro - Flexible Schedule (Canada)

Scotiabank; Oshawa; On-site; CAD 38,000 - 48,000; Full time

Job summary

Scotiabank in Oshawa, Ontario, is seeking a Customer Experience Associate to deliver exceptional service and support to customers in-branch. You will handle transactions, identify needs, and guide clients toward digital banking solutions to improve their experience.

The role emphasizes relationship-building, a proactive service approach, and the ability to work in a fast-paced, target-driven environment while contributing to team success.

Qualifications

• Proven customer service skills through work or community involvement.
• Ability to promote digital and self-service banking options to customers.
• Willingness to work a flexible schedule and adapt to changing needs.

Responsibilities

• Build strong customer relationships and deliver excellent service in branch interactions.
• Identify customer needs and recommend appropriate banking solutions.
• Explain concepts simply and guide customers through transactions and services.
• Promote digital banking tools and self-service options during visits.

Skills

Customer service

Sales skills

Digital banking

Job description

Scotiabank in Oshawa, Ontario, is seeking a Customer Experience Associate to deliver exceptional service and support to customers in-branch. You will handle transactions, identify needs, and guide clients toward digital banking solutions to improve their experience.

The role emphasizes relationship-building, a proactive service approach, and the ability to work in a fast-paced, target-driven environment while contributing to team success.