Client Experience Specialist - Banking

Canadian Imperial Bank of Commerce; Manitoba; On-site; CAD 38,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Job summary

CIBC is a relationship-focused bank serving clients across Canada. As a Client Service Representative in the Personal and Business Banking Team, you’ll work in a fast-paced banking centre helping clients with day-to-day banking needs and guiding them to the right specialists.

You’ll be the first line of support, answering questions, processing transactions, and scheduling follow-ups. You’ll adapt to banking centre hours, including evenings and weekends, and travel to nearby centres as needed.

Qualifications

• Experience in client support within financial services is preferred.
• Strong communication and problem-solving abilities.
• Ability to adapt across multiple banking centres and schedules.

Responsibilities

• Engage with clients to manage accounts and products and connect them to the right specialists.
• Resolve client issues with ownership and accountability.
• Introduce clients to mobile banking apps and digital tools to enhance banking experiences.

Skills

Client engagement

Problem solving

Digital literacy

Empathy

Interpersonal communication

Financial products

Customer experience

Standards compliance

Transaction services

Job description

CIBC is a relationship-focused bank serving clients across Canada. As a Client Service Representative in the Personal and Business Banking Team, you’ll work in a fast-paced banking centre helping clients with day-to-day banking needs and guiding them to the right specialists.

You’ll be the first line of support, answering questions, processing transactions, and scheduling follow-ups. You’ll adapt to banking centre hours, including evenings and weekends, and travel to nearby centres as needed.