Client Experience & Solutions Coordinator (Remote-friendly)

A.K.A New Media; Remote; CAD 44,000 - 50,000; Full time

Job summary

A dynamic technology company based in Toronto is seeking an energetic Account Coordinator to join their team. The role involves providing technical support, training clients, and ensuring accurate account tracking using the raisin® platform. Ideal candidates should have 1-2+ years of account support experience, excellent communication skills, and a passion for customer service. The position is full-time with a salary range of $44K - $50K, and offers remote working opportunities for qualified applicants.

Benefits

Comprehensive health and benefits package

Team building and social events

Fun, intelligent co-workers

Qualifications

• 1-2+ years of professional account support.
• Excellent written and verbal communication skills.
• Experience supporting or using digital technologies.

Responsibilities

• Provide ongoing account and product support for multiple charitable clients.
• Train clients on all aspects of the raisin® product.
• Ensure CRM tool is kept up to date with all account activities.

Skills

Account support experience

Communication skills

Customer service

Technical support

Digital technologies

Problem solving

Education

Post-secondary degree in communications, fundraising, marketing, or technology

Job description

A dynamic technology company based in Toronto is seeking an energetic Account Coordinator to join their team. The role involves providing technical support, training clients, and ensuring accurate account tracking using the raisin® platform. Ideal candidates should have 1-2+ years of account support experience, excellent communication skills, and a passion for customer service. The position is full-time with a salary range of $44K - $50K, and offers remote working opportunities for qualified applicants.