Client Experience - Office Assistant

McGill University; New Brunswick; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prominent Canadian university is seeking a Client Experience - Office Assistant to provide customer support within the athletics and recreation department. Responsibilities include greeting customers, responding to inquiries via calls and emails, and assisting with membership sales. The ideal candidate should possess a high school diploma, demonstrate strong customer service skills, and be bilingual in French and English. This part-time position offers a competitive hourly wage of $16.50, and potential weekend shifts may be required.

Qualifications

• High School Diploma and 1 year of related experience.
• Customer service skills with ability to manage inquiries.
• Bilingual skills preferred, capable of English communication.

Responsibilities

• Greet and welcome customers.
• Respond to client calls and emails.
• Provide general information regarding programs and policies.
• Provide membership sales service.

Skills

Customer service oriented

Ability to learn new software

Bilingual (French and English)

Education

High School Diploma

Job description

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Hiring Unit:

Athletics & Recreation

Position Summary:

Under the direction of the immediate supervisor, the Client Experience - Office Assistant will be expected to provide general assistance and customer service support in the Client Experience office. Responsibilities will include information distribution, membership sales and general customer service inquiries.

Duties

• Greet and welcome customers
• Respond to client calls and emails
• Provide general information regarding Athletics and Recreations programs and policies
• Provide membership sales service

Possible weekend shifts may be required depending on the schedule.

Other Qualifying Skills and/or Abilities

• Ability to learn new software
• Customer service oriented
• Bilingual (French and English) considered a strong asset

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 4 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience: High School Diploma 1 Year Related Experience

Hourly Salary: (AMUSE B) $16.50

Estimated Number of Work Hours per Week: 5 (Part time)

Position Start Date: 2026-01-07

Position End Date: 2026-04-30

Deadline to Apply: 2026-01-07

This position is covered by the AMUSE collective agreement.

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].